Investigator III

Texas Health & Human Services Commission•San Antonio, TX

4d•$3,793 - $5,921•Onsite

About The Position

The Facility Investigator, Investigator III, performs moderately complex investigative work at the San Antonio State Supported Living Center. The role investigates Abuse, Neglect, and Exploitation (ANE), reportable incidents, serious injuries, and unusual incidents involving residents with intellectual and developmental disabilities. It conducts preliminary investigations to identify protection-from-harm needs and ensure reporting requirements are met, verifies and maintains evidence and documentation, analyzes investigative information, prepares reports, and communicates findings. The investigator may review reports prepared by others and present testimony and evidence at administrative hearings or court proceedings. The position coordinates with campus administrators, state-office staff, HHSC Provider Investigations, the Office of Inspector General, law enforcement, and other agencies. It tracks and follows up on incidents, recommendations, external cases, and reporting deadlines; participates in Incident Management Team activities, root cause analyses, audits, inspections, and committees; and assists with training and coaching other investigators. The role works under the general supervision of the Incident Management Coordinator or another appropriate supervisor, with moderate latitude for initiative and independent judgment. Flexible scheduling is necessary to maintain facility coverage, including rotating on-call emergency investigation duties. The position is based at the San Antonio State Supported Living Center, is not eligible for telework according to the posting, and may involve up to 5% travel.

Requirements

High school graduation or GED from an accredited institution.
Experience in investigative work, including planning, coordinating, leading, or conducting investigations, or experience in quality assurance reviews.
Knowledge of investigative principles, techniques, and procedures.
Knowledge of state and federal laws, ICF-IID rules, regulations, policies, and procedures related to State Supported Living Centers, or ability to acquire that knowledge.
Knowledge of laws and legislative actions related to protection from harm and residential rights, or ability to acquire that knowledge.
Computer skills, including use of Word, Excel, and MS Outlook.
Interviewing, negotiation, records-search, and investigative report-writing skills.
Critical-thinking, problem-solving, and research skills.
Ability to conduct investigations and interviews, gather facts, evaluate findings, and prepare concise executive-level investigative reports.
Ability to interpret and apply laws and regulations.
Ability to communicate effectively orally and in writing, explain events leading to incidents, and testify in hearings and court proceedings.
Ability to collaborate with other investigators and investigative entities, manage emotions effectively, and direct or use staff assistance to complete investigations.
Ability to train others.
Must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks, including CANRS, Nurse Aide, Medication Aide, Employee Misconduct, and the HHS List of Excluded Individuals/Entities.
Must be willing to work flexible hours, overtime and/or extended hours, weekends, and holidays; the role requires rotating on-call availability for emergency investigations.
Applicants must be at least 18 years old. Males aged 18–25 must be registered with Selective Service.
State Supported Living Center employees are subject to random drug testing.

Nice To Haves

A four-year degree from an accredited college or university with major coursework in criminal justice or a related field is generally preferred.

Responsibilities

Conduct investigations of reportable incidents, serious injuries, abuse, neglect, exploitation, and preliminary investigations of unusual incidents involving residents.
Collect and review evidence and data through field investigations, direct observation, video surveillance review, records searches, and interviews with witnesses and complainants.
Evaluate, analyze, summarize, and document findings; prepare investigative reports and communicate findings to designated supervisory staff.
Coordinate collaborative investigations with HHSC, State Office, law enforcement, HHSC Provider Investigations, and other external entities.
Track and coordinate actions following unusual incidents, serious injuries, and abuse or neglect allegations, and ensure required incident reporting is completed within applicable timeframes.
Follow up on outstanding external cases and unusual incident recommendations, and assist with tracking injury reports.
Review reports prepared by other investigators for completeness, accurate analysis, and compliance with protocols; provide feedback and coach or train new investigators.
Participate in daily meetings concerning ANE, unusual incidents, peer-to-peer aggression, and falls; follow up on identified issues.
Participate in Incident Management Team activities, work groups, committees, audits, and inspections; conduct and participate in root cause analyses and recommend preventive measures and operational improvements.
Review policies, procedures, regulations, and legal aspects of investigations and recommend changes or actions as appropriate.
Maintain, track, and analyze data for management reports, including trend analysis.
Prepare cases and present testimony and evidence at administrative hearings or court proceedings.
Serve on the critical incident team for unusual incidents after normal business hours and participate in disaster response, recovery, or Continuity of Operations activities as assigned.
Work rotating on-call duties for emergency investigations and adjust work hours, shifts, or location as required.