Investigator II

Citizens Financial Group•Johnston, RI

2d•Hybrid

About The Position

As the Corporate Security & Resilience (CS&R) Investigator II, you will undertake independent fact-finding investigations related to both criminal and non-criminal matters impacting Citizens, our colleagues, and/or our customers. This role will lead a variety of investigations on an independent basis and support larger, more complex investigations, potentially including ones of a sensitive nature. The role holder will support the ongoing success of the Investigations function within Corporate Security & Resilience by providing an independent and objective investigations service to include but not limited to; conducting interviews, liaison with law enforcement, recovery of stolen funds, actions to avert losses, represent Citizens in criminal or civil court proceedings. You will also ensure clear knowledge & compliance to the SAR program, Bank Secrecy Act reporting and comply with all laws.

Requirements

3 or more years of current investigations, financial fraud and/or legal experience.
An awareness of legal, statutory and regulatory environments, especially as they relate to investigations, within banking institutions.
Experience of or an affinity to interviewing internal and external parties
Strong Computer and software skills, use of databases, spreadsheets and familiarity with MS Office Suite (Excel, PowerPoint, Outlook)
Clear communication skills (verbal/written)

Nice To Haves

Banking, financial services or retail sectors preferred.
Understanding of banking policies and procedures in relation to staff gross misconduct, systems and operational procedures, regulation and compliance, corporate governance preferred
Working knowledge of investigative or research capabilities, search engines, open source intelligence
Certified Fraud Examiner certification preferred

Responsibilities

Conducts routine and more complex investigations into incidents of check fraud, card fraud, loan fraud and insider fraud, organized crime groups; which includes but is not limited to: research, interviews, travel within jurisdictions etc... for purposes of pursuing criminal or civil recourse against those who commit crimes against Citizens or its customers.
Prepares investigative case notes, written reports and suspicious activity reports (SAR) for purposes of documenting events, ensuring compliance to state & federal laws and compliance to Bank Secrecy Act requirements.
Interacts with law enforcement agencies on identifying suspects and prepares evidence for prosecutable cases.
Interacts with industry peers & law enforcement agencies on identifying suspects, trends, judicial process and related activity to financial crimes.
Makes determinations if evidence is sufficient for criminal complaints.
Engages in efforts to recover funds on behalf of Citizens N.A. related to financial crimes against Citizens and/or its customers. This activity directly impacts financial reporting and returns the funds to the customer or impacted business line.
Generates awareness of fraud activity through Fraud Alerts related to ongoing Financial Crimes in a targeted area; for purposes of assistance with identifying/apprehending suspects or for general awareness of a specific scheme operating in their area of responsibility.