Investigator II

State of Delaware•Dover, DE

7d•Hybrid

About The Position

The incumbent in this position will investigate allegations of fraud and complete in-depth audits for public assistance programs within the time allotted by Federal and State guidelines. The work includes conducting comprehensive investigations, making appropriate recommendations, completing complex overpayment calculations, and presenting investigative findings Fair Hearings and Administrative Disqualification Hearings when needed. Investigators must acquire and retain extensive knowledge of public assistance program polices and regulations within the probationary period. This class series is not focused on law enforcement work.

Requirements

One year of experience in conducting investigations which may include conducting interviews to obtain confidential information, gathering evidence, and documenting findings.
One year of experience in collecting, evaluating and analyzing relevant information to make recommendations on alleged or probable violations of state or federal laws, rules and regulations.
One year of experience in providing clear, prompt and accurate information to respond to and resolve complaints.
Six months' experience in civil, criminal or administrative proceedings such as providing testimony before boards/commissions/authorities, preparing evidence/sworn statements, or managing and prioritizing cases.
Possess a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving).

Responsibilities

Conducts investigations of alleged or probable violations or compliance issues by identifying, obtaining, verifying, and analyzing relevant information or evidence.
Collects, controls, and evaluates evidence such as physical, financial, background, and other records, documents and items.
Formulates questions and conducts interviews to obtain information and ascertain facts from witnesses, complainants, victims or other parties.
Interprets, explains and ensures compliance with applicable state and federal laws, rules, regulations, standards, policies, and procedures.
Makes judgments after evaluating all available facts and recommends appropriate action to authorities, commissions, or technical supervisors, and may take enforcement action as necessary.
Uses commercial and proprietary automated information systems, computer software, and the internet to research, document, verify and report on investigative/intelligence data and related information.
Documents details of all calls, emails, inquiries, interviews, and other interactions during the investigation and may be assigned to respond to hotlines.
Prepares and submits investigative reports that clearly and accurately document findings, supporting facts, and action taken.
Testifies and presents evidence before boards, commissions, administrative bodies, or courts.
Delivers excellent customer service to internal and external customers and the public in person, electronically, or by written communication.
Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
May conduct surveillance, undercover investigations, and on-site inspections on assigned cases; and may make arrests or obtain search warrants pertaining to an investigation.
May make recommendations to subpoena information.