Investigator for Quality

People's Arc of Suffolk Careers • Bohemia, NY

2d

About The Position

The Quality Improvement Investigator, with support from the Director of Quality Improvement, reviews, investigates, and documents incidents within the agency. The position assists with implementing agency-wide policies, procedures, and training to ensure compliance with state and federal regulations and guidelines for incident management. In alignment with People’s Arc values, the Investigator contributes to efforts that promote the safety, rights, dignity, and well-being of the people supported and supports continuous improvement through thorough investigations and identification of opportunities for improvement.

The role involves conducting and coordinating investigations, reviewing and documenting incident materials, maintaining incident-management data systems, and supporting agency training and quality improvement initiatives. The Investigator must be able to travel to People’s Arc of Suffolk locations as needed.

Requirements

• High school diploma or GED required.
• At least 5 years of experience working in an OPWDD setting, or at least 3 years of experience working directly as an Incident Investigator.
• Must have Incident Investigator certification or be able to complete the course and pass the certification exam.
• Extensive knowledge of Microsoft Office software.
• Demonstrated discretion and sound judgment when handling sensitive and confidential information.
• Strong emotional intelligence and excellent organizational, communication, interpersonal, and time-management skills.
• Ability to travel to all People’s Arc of Suffolk locations as needed.
• Valid New York State driver’s license.

Nice To Haves

• Bachelor’s degree in human services or a related field preferred.
• Knowledge of OPWDD Incident Management Regulations.
• Experience working with OPWDD’s incident management software (IRMA).

Responsibilities

• Conduct, coordinate, and document incident investigations according to regulatory standards and agency policy and procedure.
• Review incident documents and communicate with programs, support departments, and agency administration, making recommendations for appropriate follow-up and opportunities for improvement.
• Compile, organize, and distribute incident packets and reports.
• Maintain data management systems pertaining to incident management.
• Represent the department at meetings and trainings pertaining to incidents or Quality Improvement initiatives.
• Assist with providing general and specific incident management, abuse, and neglect prevention training throughout the agency.
• Assist with development of the annual Trend Report, including reportable and non-reportable incidents, to identify patterns and support prev…

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED