Investigative Coordinator (OIDD)

State of South Carolina•Lexington County, SC

2d•Hybrid

About The Position

The Department of Behavioral Health and Developmental Disabilities (BHDD), Office of Intellectual and Developmental Disabilities (OIDD) is seeking two (2) Investigative Coordinators. This role is dedicated to providing compassionate and accessible care to the community, helping individuals and families navigate life's challenges and achieve long-term wellness. The primary purpose of this job is to review incident management system (IMS) submissions and, when necessary, conduct management and/or administrative reviews within prescribed timeframes. Ensures proper reporting of abuse, neglect, and/or exploitation (ANE) to entities with statutory responsibilities for conducting investigations. Successfully completes training and remains current with agency directives and standards for incident/administrative reviews per OIDD policy. Conduct on-site incident reviews primarily for people served by OIDD in Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF-IID). Completes reports per OIDD standards. Documents review findings in an electronic incident management system. Participates in OIDD's education/training efforts, including providing targeted technical assistance to Regional Centers. Attends quality management/risk management meetings as needed. Consults on cases, assignments, and other routine monitoring activities. Attends meetings to discuss workload, work performance, and concerns routinely. Establishes and maintains professional relationships with external agencies and organizations for the purpose of collaboration. Maintains professional work conduct and adheres to confidentiality requirements. Conducts investigations ethically by adhering to compliance policies, procedures, and regulations. Establishes and maintains professional relationships with ICF-IID executive team, on-site administrative reviewers, and Consumer Support Coordinators for the purpose of collaboration. Reviews and analyzes ANE, Critical Incident, and Death reports for content and quality. Routinely monitor video footage to identify abuse, quality of care issues, and training needs. Demonstrates the ability to use current technology for communication, internal/external reports, and provision of productive work tools. Becomes familiar with location and access to pertinent data contained within Therap (Electronic Health Record), facility policies, and documents. Provides sound recommendations to team members to include training, improvements, and processes. Additional duties as assigned.

Requirements

A master's degree from an accredited college or university and one (1) year of work experience working directly with individuals with an intellectual disability or autism OR a bachelor's degree and two (2) years of work experience working directly with individuals with an intellectual disability or autism.
A valid driver's license.

Nice To Haves

Working knowledge of departmental, state, and federal standards, policies and regulations as related to the service and support of persons being served by OIDD.
Ability to acquire and maintain certification to conduct administrative reviews per OIDD standards.
Understanding of Person-Centered Practices/Person-Centered Thinking related to services for people with disabilities.
Includes understanding of advocacy rights education, and behavior support principles.
Ability to analyze situations, recognize problems, search for pertinent facts, and make appropriate decisions.
Ability to independently identify work priorities and take necessary actions.
Ability to demonstrate effective verbal, non-verbal, written, and electronic communication skills.
Ability to establish and maintain effective working relationships.
Evidence of professional manner and conduct.

Responsibilities

Review incident management system (IMS) submissions and conduct management and/or administrative reviews within prescribed timeframes.
Ensure proper reporting of abuse, neglect, and/or exploitation (ANE) to entities with statutory responsibilities for conducting investigations.
Complete training and remain current with agency directives and standards for incident/administrative reviews per OIDD policy.
Conduct on-site incident reviews primarily for people served by OIDD in Intermediate Care Facilities for Individuals with Intellectual Disabilities (ICF-IID).
Complete reports per OIDD standards.
Document review findings in an electronic incident management system.
Participate in OIDD's education/training efforts, including providing targeted technical assistance to Regional Centers.
Attend quality management/risk management meetings as needed.
Consult on cases, assignments, and other routine monitoring activities.
Attend meetings to discuss workload, work performance, and concerns routinely.
Establish and maintain professional relationships with external agencies and organizations for the purpose of collaboration.
Maintain professional work conduct and adhere to confidentiality requirements.
Conduct investigations ethically by adhering to compliance policies, procedures, and regulations.
Establish and maintain professional relationships with ICF-IID executive team, on-site administrative reviewers, and Consumer Support Coordinators for the purpose of collaboration.
Review and analyze ANE, Critical Incident, and Death reports for content and quality.
Routinely monitor video footage to identify abuse, quality of care issues, and training needs.
Demonstrate the ability to use current technology for communication, internal/external reports, and provision of productive work tools.
Become familiar with location and access to pertinent data contained within Therap (Electronic Health Record), facility policies, and documents.
Provide sound recommendations to team members to include training, improvements, and processes.
Perform additional duties as assigned.