Investigative Assistant

State of Iowa•Des Moines - 50321 - Polk County, IA

5d•Onsite

About The Position

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is hiring an Investigative Assistant (Program Assistant 2) in the Licensing Division’s Investigations and Inspections Bureau. Based at DIAL’s central office at 6200 Park Avenue in Des Moines, Iowa, this position reports to the Bureau Chief of Investigations and Inspections and serves as a key contact for the complaint, investigation, and disciplinary process. The bureau handles complaints involving matters such as patient boundaries, competency, infection control, drug diversion, and compliance with Board orders. The Investigative Assistant provides administrative and coordination support for complaints and investigations, Board meetings and hearings, and malpractice monitoring. The role involves maintaining investigative case files and tracking data, communicating with complainants and licensees, supporting investigators and Boards, preparing materials and reports, and transmitting disciplinary information to appropriate agencies. A background in investigations or case management, including detailed reporting and managing a high volume of cases, is desirable. The successful candidate is motivated, organized, detail-focused, professional, and courteous; meets strict deadlines; works effectively with diverse populations and in a team; and is willing to learn rules for various professions. A background check is required. The State of Iowa uses E-Verify to confirm new hires’ employment eligibility.

Requirements

Meet at least one of the stated minimum qualification pathways: a bachelor’s degree from an accredited four-year college or university and one year of qualifying full-time administrative or technical support experience; five years of qualifying education and/or full-time experience, with 30 semester hours of accredited college coursework counting as one year; or 12 months of full-time experience as a Program Assistant 1 in the current, continuous state executive branch.
Demonstrated ability to complete tasks on strict deadlines.
Experience working with diverse populations.
Ability to work well in a team environment and collaboratively with team members, supervisors, and internal and external partners.
Excellent written and verbal communication skills.
Ability to conduct business professionally, courteously, and approachably.
High standards of professional and ethical conduct.
Attention to detail and commitment to high-quality service.
Ability to gain a strong working knowledge of statutes, administrative rules, and professional standards.
Pass a required background check.

Nice To Haves

Background in investigations or case management, including detailed reporting and management of a high volume of cases.
Desire to learn rules for various professions.

Responsibilities

Serve as a key contact for the public and licensees regarding complaints, investigations, and disciplinary processes.
Review and prioritize complaints, determining which should be referred to a Board, addressed through subpoena, or investigated.
Enter and maintain investigative files in a database, monitor outstanding complaints, and update files as information becomes available.
Send correspondence to complainants, patients, and licensees, and communicate about the status of investigations.
Provide direction and planning assistance to Health Professions Investigators and provide them with complaint and background information.
Monitor and document pending investigations; obtain additional information upon request from complainants, peer reviewers, licensees, or Boards.
Help resolve complaints concerning access to patient records by working with licensees and complainants.
Request and analyze reports from the Prescription Monitoring Program and evidence shared by other enforcement agencies.
Develop and maintain data sources and tracking mechanisms for complaints about Board disciplinary actions.
Compile and organize complaints and investigative materials for Board member review; attend Board and Committee meetings and teleconference calls.
Forward disciplinary actions and final Board Decisions and Orders to requesting parties and reporting agencies, including the National Practitioner Data Bank, as applicable.
Oversee compilation of materials, including patient records and radiographs, for Board meetings.
Research previous Board actions and provide the Executive Director and Board with historical context during closed sessions.
Prepare quarterly reports on complaint data and trends as requested by the Executive Director.
Prepare investigative files for hearings and draft Letters of Warning and Letters of Information at the Board’s request.
Monitor malpractice complaints received by the Board office and send necessary correspondence to involved patients and licensees.