Invgns Asst Mgr - Trainer

Arizona Department of Administration•Avondale, AZ

7d•Onsite

About The Position

The Office of Child Welfare Investigations (OCWI) Assistant Managers responds to and conducts high-profile, complex and sensitive investigations related to allegations of criminal conduct child abuse and neglect. In addition, this position advises and trains OCWI Investigative Specialists (OIS) in techniques and approaches for handling cases of alleged criminal conduct. Trains newly hired OIS on joint investigation protocol and how to investigate intakes received by the DCS Hotline with criminal conduct allegations. Travel is required for official State business.

Requirements

Six (6) months as an OCWI Investigator Sr.
Requires the possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment.
Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any driver training.
Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration.
Employees must also obtain and maintain an Arizona Fingerprint Clearance Card and clear the DCS Central Registry.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Knowledge of principles of adult education, including learning style; and effective presentation techniques
Knowledge of group dynamics and effective communication approaches with groups
Knowledge of Arizona Law related to special victims, forensics homicide, domestic violence, missing persons or a closely related law enforcement unit
Knowledge of Multi-disciplinary approach, including Child and Family Advocacy Centers
Knowledge of State's Children's Information Library and Data Source (Guardian) system, including ability to navigate and trouble shoot problems that arise
Knowledge of Child Welfare practices
Knowledge of Policy pertaining to abuse and neglect of children
Knowledge of Conducting high profile, complex, and sensitive investigations
Skill in communicating effectively, both verbally and in writing, with trainees, teammates, colleagues, internal/external stakeholders, and all state management personnel
Skill in navigation of all relates areas of Guardian and trouble-shooting technological problems that arise with trainees
Skill in delivering training in a way that engages the trainee, conveys the concepts, and responds to questions that are asked
Skill in identifying criminal or neglect and abuse in an investigation
Skill in training investigative techniques and approaching families and children
Skill in articulating how to effectively manage a caseload
Skill in critical thinking, problem solving and conflict resolution
Skill in providing excellent customer service
Ability to learn new material rapidly, including delivery of training on new concepts, practices, laws and policies
Ability to translate complex laws, policies and procedures into everyday practice
Ability to effectively deliver training to a wide variety of audiences, with different backgrounds, personalities, and levels of expertise
Ability to learn new technologies and methods of training delivery as training practice evolves
Ability to conduct high profile, complex, and sensitive investigations
Ability to recognize/respond to issues/concerns, and take appropriate action
Ability to share and enhance the understanding of investigative techniques
Ability to effectively maintain an OCWI caseload
Ability to maintain a high level of self-direction, responsibility and professional conduct in all communications
Ability to set professional boundaries
Ability to develop expertise in content areas that are outside past experience
Ability to adhere to the perspective county joint investigation protocols in OCWI investigations
Ability to represent OCWI with a high level of knowledge and customer service

Responsibilities

Assesses, responds to and conducts investigations in conjunction with internal/external stakeholders involving allegations of criminal conduct child abuse or criminal neglect of Arizona's children which have resulted in serious injury or death of a child.
Accompanies Department of Child Safety (DCS) Specialist and/or OIS on investigations, which are anticipate to be unusually difficult and may at times become confrontational.
Conducts and documents interviews, prepares reports for management, makes entries into the Statewide Automated Child Welfare Information System, and testifies in court as needed.
Provides on-the-job and in the field coaching, mentoring and support to newly hired OIS.
Maintains sufficient/updated knowledge of related material/software in a rapidly-changing environment, e.g., new and existing legislation, policies, procedures and technological changes adopted by OCWI such that the expertise acquired enables accurate response to trainee inquiries and the unique situations presented.
Conducts training for newly hired OIS related to techniques/strategies necessary for performance of sensitive investigations into allegations of child abuse/neglect, including observations, conducting interviews, detecting signs of child abuse/neglect, interrogations, forensics, and collecting evidence and other documents.
May act as manager in the absence of OCWI Manager.
Attends unit meetings, high profile staffing, multidisciplinary meetings, Team Decision Meetings and fatality review meetings as determined by case and business needs.
Other duties as assigned as related to the position.