Inventory Technician

Astreya • Cambridge, MA

21h • $17 - $27 • Onsite

About The Position

This role involves providing IT support, managing hardware deployments, and maintaining inventory accuracy. The position has two levels, Associate Field Services Technician I and Field Services Technician II (Lead Single Man Sites), with increasing autonomy and responsibility. Key duties include end-user support, ticket management, hardware deployment and recovery, inventory and asset management, and AV/conference room support. The role requires adherence to documented procedures, safety protocols, and client-specific guidelines. Level II technicians independently manage onsite IT support, serve as the primary contact for end-user needs, and may provide informal mentorship.

Requirements

• High School Diploma or GED (Level I & II)
• Knowledge of Windows 10/11, macOS, and basic Linux environments
• Ability to troubleshoot, repair, and deploy desktops, laptops, and peripherals
• Familiarity with mobile device platforms (iOS, Android) and basic MDM concepts
• Understanding of AV/VC systems (Zoom, Meet, Webex) and conference room technology
• Basic knowledge of networking concepts (IP, DNS, DHCP, connectivity troubleshooting)
• Proficiency with ITSM/ticketing platforms (e.g., ServiceNow, Jira)
• Ability to image and deploy devices using tools like SCCM, JAMF, or MDT
• Experience with inventory and asset tracking tools for lifecycle management
• Awareness of IT security best practices and safe handling of equipment
• Ability to follow standard operating procedures (SOPs) and technical documentation
• Strong verbal and written communication skills for working with end users
• Excellent customer service orientation and active listening
• Effective time management and ability to prioritize multiple tasks
• Strong problem-solving and analytical thinking in fast-paced environments
• Ability to collaborate with teammates and cross-functional teams
• High level of professionalism, reliability, and accountability
• Adaptability to changing technologies, priorities, and client environments
• Self-motivated with the ability to take initiative and follow through
• Ability to work independently, especially at single-technician sites (L2)
• Willingness to mentor peers or junior team members (at Level II)
• Must be able to regularly lift and carry up to 50 lbs (22 kg)
• Frequent standing, walking, bending, kneeling, crouching, and reaching
• May require working in tight or awkward spaces (e.g., under desks, behind racks)
• Ability to use hands and fingers to handle, install, or adjust small components and cables
• Use of standard IT tools (e.g., screwdrivers, cable testers, label printers)
• Close vision required for reading device labels, part numbers, and screen details
• Must be able to focus on a computer screen for extended periods
• 100% onsite role; presence during working hours is mandatory
• Occasional local travel may be required

Nice To Haves

• Enrollment in IT-related coursework or vocational training (Level I)
• Associate’s degree in Information Technology, Computer Science, or a related field (Level II)
• Prior experience working independently or at a single-technician site (Level II)
• CompTIA A+ (Level I & II)
• Google IT Support Certificate or similar entry-level credential (Level I)
• CompTIA Network+ (Level II)
• ITIL Foundation (Level II)
• AVIXA CTS (for AV specialization track) (Level II)
• JAMF, Apple Certified Support Professional (ACSP), or MDM tools (for DSS specialization) (Level II)

Responsibilities

• Respond to IT service tickets using documented procedures and supervision.
• Assist with workstation setups and peripheral connections.
• Perform basic AV checks and room readiness tasks.
• Support imaging and deployments under direction.
• Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow).
• Follow proper inventory handling, tagging, and tracking.
• Escalate unresolved issues appropriately.
• Adhere to safety protocols and client-specific guidelines.
• Independently manage onsite IT support at single-person or lead-assigned locations.
• Serve as the primary contact for end-user technical needs.
• Own AV/conference room setup, maintenance, and issue resolution.
• Execute full lifecycle support: imaging, deployment, recovery, e-waste.
• Oversee inventory reconciliation and tool usage.
• Prioritize and resolve tickets aligned to SLA targets.
• Identify recurring issues and suggest process improvements.
• Provide informal mentorship and support to visiting or junior technicians.
• Uphold Astreya’s quality and service standards through professional communication and client interaction.
• Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.
• Troubleshoot and resolve common hardware and software issues.
• Deliver a high-quality, customer-focused service experience in a timely manner.
• Receive, document, and close support requests in ITSM tools (e.g., ServiceNow).
• Prioritize tickets based on urgency and impact.
• Escalate complex or unresolved issues following defined protocols.
• Assist with or independently perform workstation deployments, device imaging, and equipment setup.
• Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines.
• Ensure accurate labeling, tagging, and asset tracking for all deployed equipment.
• Maintain and reconcile inventory of IT equipment and accessories at assigned site.
• Use asset tracking systems to manage device records, check-ins/outs, and stock levels.
• Participate in regular audits and support logistics for shipping/receiving hardware.
• Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras).
• Set up and tear down conference room tech for meetings or events.
• Support room readiness, monitor usage, and report or resolve AV issues.
• Follow documented processes and standard operating procedures (SOPs) for all support tasks.
• Maintain clear and concise documentation for resolutions, escalations, and asset updates.
• Adhere to Astreya and client-specific protocols, including change and incident management.
• Serve as a visible, approachable point of contact for IT-related issues at the site.
• Communicate effectively with users to understand issues and set clear service expectations.
• Represent Astreya’s service commitment with professionalism and courtesy.
• Act as the lead or sole technician on-site and coordinate with remote teams or vendors.
• Share site-specific insights or recurring issue trends to help improve service delivery.

Benefits

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC Nationwide
• Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED