Inventory Technician III - Refreshes and Support

Astreya•Chicago, IL

1d•Onsite

About The Position

The Inventory Technician plays a critical role in maintaining workforce productivity by providing top-tier technical support and leading large-scale deployment initiatives. This onsite role balances day-to-day IT troubleshooting for a large corporate user base with the hands-on project management required for hardware refreshes and asset lifecycle management. The ideal candidate is a proactive problem solver who excels in cross-functional communication and delivers exceptional customer service to both remote and in-office colleagues.

Requirements

Proven experience troubleshooting hardware, software, and networking issues across multiple operating systems, specifically Windows, macOS, and iOS.
Demonstrated experience managing asset lifecycles, inventory tracking, and large-scale hardware deployment projects.
Experience utilizing enterprise ticketing systems (specifically ServiceNow) and maintaining internal knowledge documentation.
Excellent organizational skills, the ability to manage time effectively under tight project deadlines, and superior verbal and written communication skills.
Ability to train, guide, and coordinate temporary staff or junior team members during major project rollouts.
High school diploma or general education degree (GED) and 5+ years’ related experience and/or training; or equivalent combination of education and experience
Excellent written and verbal communications skills
Ability to work in a large team with minimal supervision
Capable of providing an outstanding user experience
Knowledge of Inventory and IT
Ability to excel in a fast paced work environment
Ability to make sound decisions when faced with competing priorities
Results oriented and can identify the steps to be taken to achieve objectives

Responsibilities

Lead and execute multiple concurrent hardware refresh projects annually.
Manage the end-to-end deployment of over 1,000+ technical assets to a hybrid workforce.
Train temporary project staff, manage precise inventory tracking, and maintain meticulous administrative records to meet strict deadlines.
Provide comprehensive technical support to a large corporate user base (2,000+ users).
Diagnose, troubleshoot, and resolve complex hardware, software, and network issues across a diverse ecosystem, including Windows, Mac, and iPhone devices.
Efficiently manage, track, and update IT service requests using ServiceNow.
Contribute to and maintain internal knowledge bases to improve team efficiency and user self-service capabilities.
Act as a key liaison between internal teams and external partners/vendors to ensure seamless operational alignment and service delivery.
Deliver high-touch, empathetic, and professional support to both online (remote) and in-office colleagues, ensuring minimal disruption to their daily workflows.

Benefits

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC Nationwide
Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law