Inventory Swap Specialist, Club Operations

Travel + Leisure Co.•Florida, USA (work from home), MO

2d•Onsite

About The Position

The Inventory Swap Specialist is responsible for supporting owner retention by guiding customers through inventory swap options, providing education on program benefits, and facilitating contract execution. Acts as a primary point of contact between owners and internal partners to ensure a smooth and accurate transition process. Maintains ownership of customer communication, contract completion, and post-closing activities while meeting established performance goals and compliance standards.

Requirements

Bachelor’s degree or equivalent experience
Real Estate License required based on state laws
Ability to perform under pressure and manage competing priorities
Strong communication and active listening skills
Self-motivated and goal-oriented with independent work capability
Problem-solving skills with ability to deliver customer-focused solutions
Knowledge of Wyndham products, sales contract standards and onboarding processes
Intermediate computer skills and Microsoft Office proficiency
Experience with OFSLL, Trip, Salesforce, SalePoint, and related systems
2–5 years of Owner Services, onboarding, collections, or customer service experience
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Responsibilities

Provide education on inventory swap options, program details, and maintenance fees (35% time)
Prepare and deliver worksheets and documentation to support contract processing (15% time)
Maintain ongoing communication with owners and internal partners; support document review, accuracy, and closings (45% time)
Conduct post-closing follow-up to ensure account accuracy and completion of processes (5% time)