Inventory Operations Manager - West Hollywood
About The Position
The Inventory Operations Manager collaborates with the Store Manager to uphold and reinforce the values and attitudes of the team members they lead to provide exceptional customer service, control all inbound and outbound product movement, support the store sales team, drive our metrics, and achieve our business goals. The Inventory Operations manager leads a team of Inventory Operations Shopkeepers to ensure both the consignor and customer receives the best experience possible, motivates the team to achieve operational efficiency and excellence, and collaborates with cross-functional teams to maximize results. This role requires strategic and logistical thinking, shipping expertise, and operational forecasting.
Requirements
- 3+ years of experience working in an operationally intensive retail business in a managerial position
- Comfortability with performing routine employee touch-bases and performance reviews to support training & development
- Confidence and ability to strategically manage a busy back of house
- Ability to lead team through quick pivots in order to best support the business
- Excellent analytical, critical thinking, problem solving, and troubleshooting skills
- Able to multitask and prioritize competing demands
- Ability to work in a fast-paced environment and build multiple cross functional team relationships
- Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
- Passion for luxury fashion, sustainability, and The RealReal's mission
- Ability to anticipate store needs in terms of logistics, supplies, and technology
Responsibilities
- Secure daily/monthly/yearly SLA over 97%
- Pick, pack, and ship customer orders following quality, packing and shipping standards while supporting the team in maintaining shipping KPI’s
- Contribute to successful company growth and securing of our assets through implementation of TRR’s Loss Prevention policies & procedures
- Securing Inventory Control guardrails to ensure product safety and protect the consignor experience
- Manage inventory movement by ensuring the accurate & timely processing of price changes, transfers & return-to-consignors, receiving and POS transactions
- Support visual team with product placement and outfitting that is reflective of trend, reinforces TRR’s brand messaging, and inspires the customer
- Expertly use all core systems & technologies including but not limited to POS, UPS Worldship, Slack, Mac & Google Suite applications
- Manage the team in leading product presentation (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to TRR’s standards
- Support the IO team in maintaining clean and organized selling floors and stockrooms
- Support and model excellent customer service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication
- Exhibit mastery of store operational procedures; ability to teach and assist all team members to perform daily store functions
- Manage all cycle and inventory counts as needed, partnering with Asset Protection for investigative needs to support a swift reconciliation
- Lead clear communication with Warehouse based store ops teams, store logistics and transport, and UPS to support streamlined workflow
- Support the success of the store by performing other functions or tasks as needed or directed
Benefits
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (With Manager Approval)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
