Inventory Operations Lead

Concordance Healthcare Solutions Careers•Chicago, IL

6d•Onsite

About The Position

The Inventory Operations Lead oversees inventory processes and researches product discrepancies at Concordance Healthcare Solutions’ Chicago, Illinois Distribution Center. The role supervises staff daily, assists with department calls, and helps ensure timely order processing and delivery. Responsibilities include cycle counting, inventory reporting, returns and recalls processing, and resolving inventory and order discrepancies. The lead is also expected to support a positive, collaborative team environment and build effective relationships with internal and external stakeholders.

Requirements

High school diploma or equivalent combination of education and experience.
Excellent previous attendance history.
Self-motivated, highly organized, and customer-service oriented.
Able to operate warehouse equipment and powered trucks as needed.
Able to lift, pull, or carry at least 50 pounds.
Able to stand for the entire shift, often more than eight hours.
Able to work with minimal supervision.
Accuracy and attention to detail.
Strong written and verbal communication skills.
Proficient math skills.
Problem-solving and resolution skills, including the ability to work efficiently in a fast-paced and often stressful environment.
Diplomacy and tact in stressful situations.
Ability to work well with others.
Successfully pass a post-offer pre-employment background check and drug screening.

Nice To Haves

Previous warehouse or distribution experience.
Proficiency in VAI as it pertains to warehouse functions.

Responsibilities

Perform cycle counts and complete inventory reports, including dated reports and bin analysis.
Verify returned customer items against invoices and billing; obtain vendor return authorizations; check for outdated, damaged, or partial returns; and return items to inventory or vendors as appropriate.
Request cycle counts when needed, issue customer credits, apply applicable charges such as return freight, and verify and communicate restock fees.
Pull vendor recall items from inventory and process recalled-product returns promptly and efficiently.
Obtain dead-stock and quarterly return authorizations, enter returns, and notify the purchasing department of return timelines.
Research and resolve inventory issues and order discrepancies, including identifying errors among receivers, packing slips, and quantities on hand.
Locate and count products, communicate damages, incorrect shipments, and shortages to vendors, and ensure the correct resolution is recorded in the system.
Supervise staff daily, assist with department calls, and help maintain timely order processing and delivery.
Foster a positive, team-oriented atmosphere and work with associates to advance the company’s goals.
Develop communication and working relationships with internal and external stakeholders and understand company needs and expectations.
Understand Concordance’s internal processes and products and reflect its culture in interactions and business transactions.
Perform other duties as assigned.