Inventory Operations Associate (REG PT) - Chicago

Warner Bros. Discovery•Chicago, IL

3d•Onsite

About The Position

Warner Bros. Worldwide Studio Tours and Retail division is expanding its portfolio of visitor attractions and experiential retail stores globally. This includes well-known attractions like Warner Bros. Studio Tour London – The Making of Harry Potter and Warner Bros. Studio Tour Tokyo – The Making of Harry Potter, as well as supporting Warner Bros. Studio Tour Hollywood. The division also manages experiential retail, including The Harry Potter Shop at Platform 9 ¾, Harry Potter New York, and an online presence at Harrypottershop.com. This specific position will support inventory operations at the Harry Potter Chicago store, focusing on maximizing customer and fan engagement within a high-quality retail environment. The role's primary responsibilities are in non-customer-facing areas, ensuring inventory integrity, product customization, and merchandising. Additionally, the associate will engage with guests to provide excellent service and enhance their shopping experience.

Requirements

Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results.
Established time management, prioritization, and organizational skills.
Ability to communicate clearly and effectively with a positive attitude.
Proficiency with Word, Excel, PowerPoint.
Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts.

Responsibilities

Follow guidance and direction from the Assistant Store Manager (ASM) and Lead.
Work effectively and productively with other associates to ensure high standards of service and operational efficiency.
Participate in training sessions and apply knowledge of brand and product information to daily tasks.
Foster a positive and respectful work environment.
Adhere fully to store dress code.
Be on time to all scheduled shifts.
Adhere to all brand standards and procedures in the Inventory Operation areas.
Assist with daily opening and closing procedures as directed by the Lead or ASM.
Help maintain a clean and safe work environment by following safety guidelines, training and equipment maintenance.
Support inventory management tasks, including conducting cycle counts, making inventory adjustments, and handling stock placements and transfers.
Assist in managing store inventory and replenishment as needed.
Assist with customization of products using personalization machines.
Assist store visual teams to maintain and setup planograms.
Ensure that personalization orders are accurate and processed in a timely manner.
Contribute to achieving daily sales goals by actively engaging with customers and supporting sales initiatives.
Follows store and company priorities to achieve targeted results.
Focus on improving Units Per Transaction (UPT) and Average Price Transaction (APT) through direct interaction and customer service.
Support the ASM and Lead in addressing and resolving guest issues to ensure satisfaction and adherence to service standards.
Provide a positive and seamless experience for guests by delivering excellent service.
Support the ASMs and Leads in addressing and resolving guest issues to ensure satisfaction and adherence to service standards.
Prioritizes customer engagement throughout the store.