Inventory Control Specialists

ImageFIRST Healthcare Laundry Specialists•St. Louis, MO

7d•Onsite

About The Position

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Requirements

Experience in material and inventory management
Minimum of 1-year experience with customer service and ensuring customer satisfaction
High School Diploma required
Must be computer literate
Must have a clean driving record
Ability to lift 50+ pounds and push and pull carts of linen

Nice To Haves

some college coursework preferred
Some delivery or route experience preferred
Ability to analyze sales opportunities and assess customer needs
Excellent leadership, interpersonal, motivational, and customer service skills
Detail-oriented with excellent follow up, creativity, problem solving, conflict management, and organizational skills
Able to interpret reports and performance tracking mechanisms
High energy with the ability to multi-task
Ability to maintain a pleasant and positive attitude under unpleasant and diverse situation

Responsibilities

Manage customer inventory (audits, scrub counts, linen reconciliations)
Provide support to facilitate improvement with working relationships and inter-departmental cooperation
Conduct daily clean return audits as needed
Ensure 100% completion of quarterly customer contacts and audits
Manage and maintain accurate inventory at customer locations.
Conduct customer Goodwill visits
Manage daily communication of customer interactions to DSM/GM
Account improvement with new products and services