Inventory Control Manager, Retail Sales

U-Haul•Phoenix, AZ

12d•Onsite

About The Position

This role owns the day-to-day control loop for key retail product families — turning data signals into action with field operations, purchasing, and intracompany stakeholders so stockouts, overstocks, master-data errors, and opening readiness issues are found early and closed out. This is a hands-on analytical and process role: exception triage, root-cause investigation, replenishment/level hygiene, replenishment frequency, program compliance, new-location readiness, and continuous improvement of the tools and reports the field teams and the home office rely on.

Requirements

4+ years in inventory control, inventory planning/allocation, warehouse inventory accuracy, or multi-unit retail supply chain (or equivalent).
Proven experience investigating inventory discrepancies and driving corrective action across functions.
Strong analytical skills; advanced Excel (or equivalent) and comfort with ERP / WMS / POS / BI reporting tools.
Clear written and verbal communication; able to brief executives and coach field partners without jargon overload.
High ownership, detail orientation, and follow-through on recurring control work.
Ability to manage multiple concurrent workstreams (daily firehose + projects) without dropping either.

Nice To Haves

Experience in multi-location retail or distribution networks.
Background setting or maintaining min/max, safety stock, or product-level parameters.
Exposure to purchasing holds, pack/case rules, or inventory master-data stewardship.
Experience filing and driving system defects / continuous improvement with engineering or product teams.
New-store opening or remodel inventory readiness experience.
Bachelor’s degree in supply chain, business, operations, or related field; APICS CPIM and CSCP is a plus.
Familiarity with U-Haul (or similar) retail inventory, BI, and ticketing tools after onboarding.

Responsibilities

Monitor daily and periodic inventory exception reports; investigate material swings and variances by SKU and location/region.
Drive root-cause analysis (process, system, master data, damage, or demand) and assign clear owners and next steps until closed.
Maintain disciplined follow-up so unexplained inventory movement does not linger.
Own product-level / min-max / safety-stock style parameters for Retail SKUs and keep them current as demand and pack rules change.
Own and manage safety-stock plan for product groupings at the store grouping, geographic region, and global levels with multiple variables.
Audit location-level assortment and program enrollment (on/off compliance) and correct master data.
Support specialty accessory / parts inventory health, including purchasing holds, level retain/remove decisions, and alignment with Procurement.
Make recommendations for replenishment allocation frequency.
Prepare and distribute retail inventory opening packets for new centers (plans, layouts, display/assortment files, and related readiness docs for start-up).
Support showroom layout and remodel requests with accurate product, display, and timing guidance via action-plan deliverables to field operations executives.
Own and manage inventory safety-stock and ramp-up plan for new locations.
Own, improve existing, and develop new Point-of-Sale inventory management tools that store teams use to manage incoming shipments and keep daily inventory records accurate.
Use BI / analytics platforms and operational reports to surface risk; improve report design so leaders can act quickly.
Document system defects that break inventory truth (e.g., pack-size / algorithm issues) and shepherd fixes with product/IT partners.
Build simple, durable metrics and playbooks so the control process scales beyond one person.
Support approximately 2,500 company-owned field locations with clear, practical guidance on retail inventory questions and exceptions.
Become the recognized subject matter expert for U-Haul retail inventory policies, tools, data, and operating practices.
Guide and influence field and cross-functional partners who do not report directly to this role.
Identify repeat questions and failure points, then convert them into self-service tools, standardized processes, training, job aids, and decision rules.
Reduce avoidable home-office dependency while maintaining the right controls, escalation paths, and accountability.
Work daily with Retail Sales leadership, inventory peers, Procurement, operations, real estate/field partners, and intake/ticket surfaces.
Translate complex inventory issues into practical actions for operators and executives.
Escalate crisply: what changed, business risk, and the decision or action needed.

Benefits

Medical insurance
Prescription drug plans
Dental & Vision plan with hearing care discounts
Onsite medical clinic for team members and eligible family members
New indoor fitness gym (Midtown Phoenix campus)
Get Fit Gym Reimbursement Program
Registered Dietitian Program
WeightWatchers®
CVS Virtual Care
U‑Haul Kids Program
24‑Hour Nurse Line
Wellness Program (Healthier You initiatives & challenges)
Mindset App Reimbursement
Pet Insurance & Wellness plans
Career stability
Opportunities for advancement
Valuable on‑the‑job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U‑Haul University®
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Company‑paid life insurance
Voluntary life insurance options
Short-Term and Long‑Term Disability
Critical Illness, Accident & Hospital Indemnity plans
Business & business travel insurance
MetLaw Legal Program
MetLife Auto & Home Insurance
LifeLock Identity Theft Protection
Dave Ramsey’s SmartDollar® Financial Wellness Program
U‑Haul Federal Credit Union
Paid holidays, vacation, and sick time
You Matter Employee Assistance Program (EAP)
Discounts on cell phone plans, hotels, computers, vehicles & more
Community involvement & volunteer opportunities
U‑Haul Mothers Program (Paid maternity leave)