Inventory Control and Quality Assurance Manager

Genuine Parts Company•Salt Lake City, UT

About The Position

The Inventory Control and Quality Assurance (ICQA) Manager ensures inventory accuracy and quality within a distribution center and associated facilities, supporting reliable delivery of products and services to customers. The role leads quality assurance efforts and implements best practices and continuous process improvements to prevent defects, reduce variation and waste, minimize costs, and maximize customer satisfaction. It also ensures that procedures and processes are followed properly and consistently. The manager leads the ICQA team and works with distribution center management and other departments to improve processes, manage inventory, monitor quality performance, and address customer needs. The position operates in a warehouse environment, with physical demands that may include lifting, carrying, pushing, pulling, standing, walking, bending, stooping, climbing, and operating warehouse equipment.

Requirements

At least 2 years of experience in quality assurance, inventory control, and/or customer service within a distribution center or similar environment.
At least 1 year of proven experience in a managerial role and/or leading teams.
Ability to motivate and inspire a team to contribute to problem-solving and continuous improvement initiatives.
Strong organizational and problem-solving abilities, attention to detail, and a proactive approach to addressing challenges.
Familiarity with warehouse operations and logistics software, such as WMS or ERP systems.
Ability to thrive in a fast-paced environment and adapt to changing priorities.
Strong verbal and written communication skills.
Commitment to integrity, professionalism, and customer service, with a focus on supporting team members and delivering for customers.

Nice To Haves

Bachelor's degree in business administration, logistics, or a related field.
At least 3 years of experience in quality assurance, inventory control, and/or customer service within a distribution center or similar environment.
At least 2 years of proven experience in a managerial role and/or leading teams.
Experience performing quality functions such as inspection, control, assurance, and audits.
Lean Six Sigma and project management skills.
Experience with relevant tools and technology, including MS Office, Promapp, Power BI, and Visio.
Customer-centric approach and strong task execution.
Enthusiasm for data, analysis, and providing simple insights.
Passion for solving complex challenges.
Comfort influencing others, leading teams, managing stakeholders, gaining leadership buy-in, and communicating clearly.
Test-and-learn mentality and agile approach to improving team products.

Responsibilities

Implement business solutions and support compliance with quality assurance policies and procedures.
Ensure inventory count accuracy and quality, as well as the quality of outbound shipments.
Lead the ICQA team in collaborating with distribution center management on process improvement and value enhancement.
Contribute to new business initiatives and projects.
Manage root cause analysis and corrective actions for quality issues.
Manage inventory profiles throughout the warehouse.
Review and evaluate quality data to identify process improvement opportunities.
Create corrective action plans to address process failures.
Use continuous improvement techniques, including Lean, Six Sigma, Poka-Yoke (Error Proofing), Measurement System Analysis, and FMEA (Failure Mode and Effects Analysis).
Monitor and report on supplier product quality and performance.
Lead execution of quality KPIs, including Defects per Million and Inventory Accuracy.
Keep up with current and developing product quality trends.
Conduct benchmarking studies to determine best practices, designs, and future trends.
Oversee inventory management processes, including receiving, stocking, and order fulfillment, and encourage team members to identify inefficiencies and improvement opportunities.
Manage write-off processes and responsibilities to minimize inventory variance and related costs.
Ensure compliance with safety regulations and company policies and encourage team members to contribute to workplace safety and continuous improvement.
Collaborate with departments such as sales and purchasing to coordinate activities and meet customer demands.
Analyze performance metrics and KPIs to identify improvement areas and support team members in implementing solutions that improve process efficiency and effectiveness.
Resolve customer inquiries and concerns promptly and professionally, while encouraging team members to take ownership and find solutions that meet customer needs.