Intervention Specialist

American Addiction Centers•Libertyville, IL

1d•$22 - $33•Onsite

About The Position

This role is a full time 40-hour overnight position with 3 12-hour shifts and 1 4-hour pm shift. The Intervention Specialist provides immediate trauma-informed emotional support, advocacy, and resources to hospitalized patients following trauma. This includes connecting patients with the clinical team, assisting with discharge planning, leading support and psychoeducation groups, and safety planning. The specialist also completes assessments and facilitates warm-handoffs to outpatient providers for ongoing care. Additionally, the role involves responding to trauma alerts, safety calls, pre-escalation needs, collaborating with street outreach teams, and facilitating mediation to mitigate retaliation risks. Patient support is provided through follow-up calls, connecting patients to resources, and sending letters to discharged patients to connect them to outpatient resources. The specialist schedules patient appointments with the TRC, other Advocate internal resources, or community partners before discharge to ensure ongoing care, which requires strong collaboration with other providers. They also participate in the facilitation of psychoeducational and support groups, conduct intakes and needs assessments, and link patients to appropriate resources and outpatient services. This may also require notifying other hospital providers of unmet needs to be addressed while in the hospital. Accurate records of patient interactions and action plans are maintained. Collaboration with the hospital treatment team and community partners ensures comprehensive treatment, discharge planning, and continuity of care.

Requirements

High School Diploma or GED.
Minimum of one year experience in social services.
Strong verbal and written communication skills.
Ability to work collaboratively within a team and independently.
Proficiency in Microsoft Office Suite.
Strong organizational skills.
Ability to handle difficult conversations and maintain professionalism.
Willingness to adapt to evolving job responsibilities.
Reliable, punctual, and open to learning.
Familiarity with and experience working in the designated service area.
Adaptability to evolving hospital expectations to meet site needs and ensure quality patient care.
Passion for and dedication to serving the community.
Excellent communication, collaboration, and rapport-building skills.
Empathy-driven, service-oriented attitude.
Ability to engage in meaningful conversations, motivate patients, and communicate effectively with diverse populations, including seniors.
Ability to lift up to 35 pounds unassisted; for heavier lifts, assistance from at least one other team member will be required.

Nice To Haves

Associate’s Degree
2 or more years related experience in social services.
Previous supervisory experience.
Experience working with trauma-affected populations.
Bilingual

Responsibilities

Provides immediate trauma-informed emotional support, advocacy, and resources to hospitalized patients following trauma.
Connects patients with the clinical team when appropriate.
Assists with discharge planning.
Leads support and psychoeducation groups.
Completes safety planning.
Completes assessments and facilitates warm-handoffs to outpatient providers for ongoing care.
Responds to trauma alerts, safety calls, pre-escalation needs.
Collaborates with street outreach teams and facilitates mediation to mitigate retaliation risks.
Provides patient support, collaborating with teams, and engaging in intensive community outreach.
Makes follow-up calls, connecting to resources, and sending letters to patients that have been discharged to connect them to outpatient resources.
Schedules patient appointments with the TRC, other Advocate internal resources, or community partners before discharge to ensure ongoing care.
Participates in the facilitation of psychoeducational and support groups.
Conducts intakes and needs assessments, linking patients to appropriate resources and outpatient services.
Notifies other hospital providers of unmet needs to be addressed while in the hospital.
Maintains accurate records of patient interactions and action plans.
Works with the hospital treatment team and community partners to ensure comprehensive treatment, discharge planning, and continuity of care.