Interstate Analyst

State of North Carolina•Wake County, NC

19h•Hybrid

About The Position

The Interstate Analyst supports the Child Support Services Program by processing interjurisdictional requests from other states, U.S. territories, and international jurisdictions in accordance with federal law, the State Plan, and North Carolina General Statutes. It reviews, analyzes, and researches documents and referral information using the automated child support system and the Child Support Enforcement Network to facilitate case intake and case building. This role forwards completed cases to local child support offices for actions related to location, paternity establishment, support orders, medical support, and enforcement activities. It ensures all cases are processed within required federal timeframes and provides customer service to initiating jurisdictions throughout the referral process. The position functions within the Central Registry and State Parent Locate Service Unit, which performs key tracking, location, and intake responsibilities within statewide child support operations.

Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience OR An equivalent combination of education and experience.

Nice To Haves

Demonstrated intermediate proficiency using Microsoft Office applications to prepare documents, manage case information, and support daily child support processing tasks.
Proven experience performing high‑volume data entry with consistent accuracy to support case intake, tracking, and documentation requirements.
Demonstrated success communicating clearly and professionally with external jurisdictions through written and verbal exchanges to resolve case processing needs.
Documented record of reviewing, analyzing, and organizing detailed documents from multiple jurisdictions to support accurate case building and referral processing.
Demonstrated effectiveness maintaining attention to detail while meeting strict federal processing deadlines and documenting required case actions.

Responsibilities

Process incoming interjurisdictional child support requests by reviewing documents, researching case information, and building cases in the automated child support system.
Analyze referral packets from other states, U.S. territories, and foreign jurisdictions to determine required services and next steps.
Conduct searches for non‑custodial parents using automated systems and the Child Support Enforcement Network to support case development.
Forward completed case files to local child support offices for further action related to location, paternity, support establishment, medical support, and enforcement.
Track and handle Affidavits of Parentage received from North Carolina birthing facilities.
Process referrals associated with federal criminal prosecution programs and unemployment insurance withholding requests.
Maintain compliance with federal processing requirements by completing case intake within 10 business days.
Provide customer service to initiating jurisdictions by responding to inquiries and clarifying required documentation.
Review and document case activity in accordance with program protocols and federal guidelines.
Support Central Registry and State Parent Locate Service Unit operations by assisting with location‑related research and case tracking activities.