Interpretive Programs Experience Specialist Sr.

Monterey Bay Aquarium•Monterey, CA

5d•$70,304 - $76,000•Onsite

About The Position

Under limited supervision, lead the facilitation of tours, private events, internal events, and specialized experiences from planning through execution; lead scheduling, logistics, and communications to ensure smooth and high-quality guest experiences; deliver engaging on-mic programs, tours, and interpretive experiences that create meaningful guest connections; troubleshoot operational needs in real time and support daily program execution; maintain accurate records and contribute to the development of event and tour materials; and perform other duties as required.

Requirements

Bachelor's degree with an emphasis on natural science, formal, or informal education or equivalent combination of education, training, and experience
At least five years' previous experience in a project management role or equivalent training in a high-volume guest service environment
Available to work holidays, weekend days, and some evenings
Ability to work indoors and out for the full duration of the scheduled shift
Proficiency in PC environment and strong working knowledge of MS Office suite; must be Outlook proficient
Excellent problem-solving skills; ability to exercise independent judgement and decision-making
Self-motivated, detail oriented, and excellent time management
Excellent communication skills, both written and oral
Demonstrated commitment to Monterey Bay Aquarium's Leadership Competencies
Highly organized with high interpersonal skills
Strong interpersonal skills and demonstrated ability to work a variety of types of professionals, interns, and volunteers of various ages
Demonstrated expertise facilitating programs in a dialogic, fun, scientifically accurate, and engaging manner
Expertise in public engagement, science communication, storytelling, performance, or interpretive services
High level mastery of marine science content and conservation principles
Demonstrated expertise facilitating educational programs in a dialogic, fun, scientifically accurate, and engaging manner
Ability to tend to the ethical responsibilities required by complex multi-cultural environments
Ability to work within, and maintain Monterey Bay Aquarium's Core Values

Responsibilities

Respond to guest/staff inquiries and requests for program information to appropriately support special experience requests.
Recommend cohesive solutions for guest experience requests in collaboration with cross-functional staff.
Create new presentations for specialty programs in collaboration with Marketing and Development.
Determine and facilitate logistics (e.g., how to staff, vendor planning, audio visual, etc.) related to private and internal events, in collaboration with Event Specialists.
Oversee scheduling logistics (e.g., sign up genius, volunteer resourcing, etc.) for volunteers balancing coverage across tours, specialty experiences, and events.
Create structured training sessions for Volunteer Tour Guides, Event Guides, and staff to ensure consistent execution of daily tours and specialty experience.
Facilitate volunteer Tour Guides, Event Guides, and staff to ensure consistent execution of daily tours and specialty experience.
Observe tours and event programs and provide feedback to enhance program effectiveness.
Lead internal communications around schedules, updates, and operational information to GE staff and volunteers (e.g., email, zoom, Asana, etc.).
Recommend operational improvements for trainings, tours, events, and experience requests to support consistency and efficiency.
Deliver narrations for feedings, auditorium programs, and private tours.
Provide floor support during daytime operations and night events, as needed.
Inventory, order, and maintain equipment supplies for programs and training materials.