Interpreting & Client Success Specialist

Rapport International • Lincoln, NE

9d • Hybrid

About The Position

Rapport International is seeking an Interpreting & Client Success Specialist to join their team. This role involves coordinating interpreter services, acting as a liaison between clients, interpreters, and community partners. The specialist will work with diverse organizations to overcome language barriers and enhance service delivery. The position offers opportunities for professional growth in customer success, account management, project coordination, language access services, and relationship building. Rapport International has been providing language services for over 35 years and emphasizes exceptional customer service and long-term relationships in a collaborative, small-team environment.

Requirements

• Bachelor's degree or equivalent professional experience
• Three or more years of experience in customer service, client success, account management, scheduling, staffing, or project coordination
• Strong computer skills, including Microsoft Office
• Valid driver's license with the ability to travel to client meetings in the Lincoln and Omaha areas
• Organized, dependable, and highly detail-oriented
• Excellent communicator with outstanding phone and customer service skills
• Comfortable balancing multiple priorities in a fast-paced environment
• Proactive problem solver who enjoys finding solutions
• Skilled at building trust and long-term client relationships
• Confident meeting with clients and representing Rapport professionally
• Comfortable learning new technology and software systems

Responsibilities

• Coordinating on-site, video remote, and telephone interpreting assignments
• Building relationships with clients and serving as their primary point of contact
• Meeting with clients in the Lincoln and Omaha areas to build relationships, understand language access needs, and provide exceptional service
• Conducting regular client check-ins and identifying opportunities to improve service
• Managing Rapport's On-Demand Phone and Video Remote Interpreting programs, including client onboarding, customer support, reporting, and invoicing
• Matching interpreters based on language, qualifications, certifications, and client preferences
• Responding quickly to scheduling changes and urgent requests
• Working closely with interpreters and teammates to ensure assignments are staffed accurately and on time
• Participating in a rotating on-call schedule that includes one scheduled evening each week and one scheduled weekend each month
• Identifying ways to improve workflows and enhance the client experience

Benefits

• Hybrid work environment
• Paid vacation and sick time
• Paid holidays
• Retirement plan
• Mileage reimbursement for business travel
• Professional development opportunities
• Opportunities for advancement and increased responsibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree