Interpreter (Part-Time)

Mary Free Bed Rehabilitation Hospital•Grand Rapids, MI

12d•Onsite

About The Position

Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care. The mission statement is 'Restoring hope and freedom through rehabilitation.' At Mary Free Bed, we take pride in our values-based culture: Focus on Patient Care, Clinical Variety and Challenge, Family Culture, Trust in Each Other, and A Proud Tradition. This role performs Spanish certified medical interpretation and translation between medical staff, patients and families. It also coordinates the provision of certified medical interpretation and translation services for all rehabilitation hospital service lines.

Requirements

Demonstrated ability to interpret for multiple medical disciplines for patients/families from English to Spanish and vice versa.
Two-year associate’s degree in Business, Finance, Health Care and/or a minimum of two years of experience in both professional and hospital interpreter services.
Completion of a 40-hour healthcare interpreter training class
Competency in Microsoft Office Suite and ability to quickly adapt to new technology
Able to work independently at a high level of efficiency.
High emotional intelligence to manage dynamic social interactions.
Detail-oriented.
Highly organized to handle multiple tasks throughout the day.
Outstanding written and oral communication skills, understanding and effective use of both verbal and non-verbal communication.
Ability to assist with daily interpreter reports to assure coverage and prevent double-bookings/late cancellations.
Maintain the highest standards of honesty, integrity, and proactive communication.
Active listening skills, ready availability, and high visibility.
Proactive and ongoing personal skill development.

Nice To Haves

Ability to obtain CCHI certification within 1 year of employment

Responsibilities

Adheres to the NCIHC (National Council of Interpreters in Health Care) Code of Ethics
Assists with scheduling and other tasks during down time
Understands and communicates to staff the proper use of interpreting services and tools
Knows how to use and locate interpretation tools (ipad, phones, etc) that the hospital service lines use to ensure communication needs of our patients are being met.
Maintains or exceeds productivity expectations
Maintains policies and procedures related to interpreter and translation services
Follows the Mary Free Bed Standards of Behavior
Uses all technology available to meet the interpretation needs of the patients for all hospital service lines
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members.
Consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Contribute by identifying problems and seeking solutions.
Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.