Interpreter - Spoken Language

SSM Health • Madison, WI

7d • Onsite

About The Position

Acts as a liaison between English and limited-English speaking guests, staff and patients/families by providing oral interpretation, (LIMITED) written translation services, as well as staff education and training. Provides support and serves as a resource for other department functions.

Requirements

• High School diploma/GED or 10 years of work experience
• One-year experience
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.
• Certified Healthcare Interpreter (CHI) - Certification Commission for Healthcare Interpreters (CCHI) Or Certified Medical Interpreter - The National Board of Certification for Medical Interpreters

Nice To Haves

• National interpreter certification
• 2+ years of relevant interpreting experience
• Experience in healthcare or customer-facing environments strongly preferred

Responsibilities

• Interprets for patients, families and staff in a variety of clinical and non-clinical settings. Forms of interpreting may include face to face, telephonic and video remote interpreting.
• Complies with all privacy and confidentiality policies when communicating patient information.
• Provides (LIMITED) translation of written documents, correspondence and patient education materials.
• Assists in explaining language access requirements/obligations and the cultural needs of diverse patient populations.
• Assists in the orientation and onboarding of new members of the regional language services team.
• Trains employees on regulatory requirements and the use of interpreter services through formal and informal training.
• Coordinates, prioritizes and organizes daily activities to ensure effective support is provided to the staff and patients.
• Actively participates in department workgroups and improvement initiatives.
• Strictly adheres to the National Standards of Practice for Interpreters in Health Care and the Interpreter’s Code of Ethics.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Benefits

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED