Interpreter Specialist (Scheduling)

Linguava•Portland, OR

8d•Remote

About The Position

We are looking for an Interpreter Specialist who is energized by solving scheduling puzzles, supporting interpreters, and ensuring patients receive the language access services they need. In this role, you will serve as a critical connection point between Linguava's interpreter network, healthcare clients, and internal teams. You'll help ensure every appointment is staffed with the right interpreter at the right time, while delivering exceptional service and support throughout the scheduling process. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and takes pride in creating positive experiences for both interpreters and clients. Every assignment you fill helps remove language barriers and supports equitable access to healthcare. The Interpreter Specialist is responsible for providing exceptional support to Linguava's interpreter network while ensuring optimal coverage for client requests. This role focuses on interpreter scheduling, appointment management, customer service, and operational excellence. The Interpreter Specialist works closely with interpreters, healthcare clients, and internal teams to maintain scheduling continuity, resolve concerns, and support Linguava's commitment to health equity through timely and accurate interpreter placement.

Requirements

High School Diploma or GED required
Customer service, scheduling, administrative support, or operations experience preferred
Strong verbal and written communication skills
Excellent customer service and active listening abilities
Strong attention to detail and organizational skills
Ability to multitask and prioritize effectively
Critical thinking and problem-solving skills
Conflict resolution and de-escalation capabilities
Ability to work independently while collaborating with cross-functional teams
Commitment to health equity and language access services

Nice To Haves

Experience working in healthcare, language services, or workforce scheduling environments is a plus
Experience in healthcare, language services, interpreter scheduling, or workforce management
Familiarity with Oregon Health Authority (OHA) credentialing requirements
Understanding of language access regulations and interpreter compliance requirements
Experience working with interpreters or multilingual service providers
Scheduling and workforce management systems
CRM platforms and customer service tools
Google Workspace and Microsoft Office applications
Telephone and VoIP systems
Data entry and documentation platforms
Ability to navigate multiple systems simultaneously
Basic reporting and record management skills

Responsibilities

Coordinate Interpreter Scheduling & Coverage: Assign interpreters based on availability, credentials, language proficiency, location, and client requirements. Verify interpreter eligibility and credentialing requirements prior to assignment. Proactively fill open assignments and scheduling gaps to maximize coverage. Reassign appointments as needed to ensure continuity of service. Arrange backup coverage whenever possible to minimize disruptions.
Deliver Exceptional Customer Service: Respond to interpreter and client inquiries with professionalism, empathy, and urgency. Handle inbound and outbound communications related to scheduling and appointment updates. Resolve concerns through a One Call Resolution mindset whenever possible. Communicate cancellations, delays, no-shows, and schedule changes promptly and accurately. Build strong relationships with interpreters to support engagement and retention.
Manage Appointment Operations: Review appointment details, history, and special instructions before making scheduling decisions. Maintain accurate appointment records and scheduling documentation. Ensure all actions, communications, and resolutions are properly recorded. Monitor scheduling activity to identify and address potential service gaps.
Support Compliance & Quality: Follow scheduling protocols, departmental SOPs, and contractual requirements. Ensure assignments meet all credentialing and compliance standards. Maintain high levels of accuracy and attention to detail. Document incidents, client communications, and resolution efforts appropriately. Support quality initiatives that improve scheduling consistency and client satisfaction.