Internship
About The Position
Sandestin Golf & Beach Resort is proud to offer a structured 6-month J-1 Front Desk Internship designed for international students and recent graduates seeking hands-on experience in luxury resort front office operations. This internship provides practical training in guest service excellence, front desk procedures, reservations support, and leadership development within a full-service resort environment. Interns will gain valuable exposure to U.S. hospitality standards while learning how exceptional guest experiences begin at the front desk. This program is designed to develop future hospitality leaders by building strong operational knowledge, confidence in guest interactions, and a deep understanding of luxury resort service standards.
Requirements
- Must be eligible for participation in a J-1 Internship or Trainee Program
- Currently enrolled in or recently graduated from a hospitality, tourism, business, or related academic program
- Strong interest in hotel operations and tourism management
- Excellent verbal and written communication skills
- Positive attitude and willingness to learn
- Professional appearance and demeanor
- Ability to work flexible schedules including weekends, evenings, and holidays
- Strong customer service mindset and team-oriented approach
Responsibilities
- Assist with guest check-in and check-out procedures using resort property management systems
- Welcome guests with professionalism and provide exceptional first impressions
- Handle guest reservations, room assignments, and special requests
- Answer phones, emails, and guest inquiries regarding resort amenities and services
- Process payments, billing adjustments, and folio reviews accurately
- Maintain front desk organization, cleanliness, and operational readiness
- Provide concierge-style service and local area recommendations
- Assist with VIP arrivals, special accommodations, and guest requests
- Support guest recovery efforts by resolving concerns promptly and professionally
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
- Learn escalation procedures and service recovery best practices
- Participate in departmental meetings, training sessions, and service workshops
- Shadow Front Office leaders to understand supervisory responsibilities
- Complete assigned learning projects focused on guest service and operations
- Build strong working relationships across departments
- Learn how high-performing teams create exceptional guest experiences
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
Associate degree
