Internship, Universal Creative – Business Technology Solutions (Summer 2027)

Universal Orlando•Orlando, FL

1d•Onsite

About The Position

Help power the technology that enables creativity and collaboration as a Business Technology Solutions Intern with Universal Creative. In this role, you will collaborate with technology professionals, business partners, and end users to support enterprise applications, workplace technology, and IT initiatives that help Creative teams work efficiently and effectively. Through hands-on project work, you will gain exposure to enterprise technology operations, endpoint management, and IT service delivery. You will assist with application administration, technology support, device provisioning, and user onboarding activities while supporting the tools and systems that drive collaboration across the organization. Working alongside the Business Technology Solutions team, you will gain experience with business applications, audiovisual technologies, endpoint engineering, and technical support processes. This internship offers an opportunity to build practical technology and problem-solving skills while learning how IT teams support innovation, productivity, and the delivery of world-class guest experiences.

Requirements

In pursuit of a Bachelor or Graduate degree at an Accredited Institution with current class standing of Junior or above.
Minimum cumulative 2.8 GPA is required.
A transcript is required upon application.
Interns must be currently pursuing a degree at an accredited university, and must have a graduation date later than August 2027.

Nice To Haves

Preferred majors include: Information Technology, Computer Science, Information Systems, Management Information Systems, Electrical Engineering, Digital Media, Business Analytics, or similar.
Foundational knowledge of Windows and macOS environments.
Strong troubleshooting, problem-solving, and customer service skills.
Proficiency in Microsoft Office and collaboration tools.
Ability to manage multiple priorities while maintaining attention to detail and professionalism.
Strong communication skills and willingness to learn new technologies in a collaborative environment.

Responsibilities

Assist with application administration and end-user support for platforms such as Egnyte, ClickUp, and Orange Logic.
Support user account provisioning, access changes, software licensing, and license-utilization reviews.
Troubleshoot common application issues and document findings, resolutions, and escalation steps.
Assist with creating and maintaining knowledge-base articles, standard operating procedures, setup guides, and other technical documentation.
Support conference-room audiovisual technology, including displays, cameras, microphones, control systems, and video-conferencing equipment.
Participate in conference-room technology testing, issue identification, documentation, and readiness checks.
Gain exposure to Windows endpoint engineering by assisting with device configuration, software deployment, patch validation, testing, and troubleshooting.
Support Mac endpoint administration using Jamf, including device enrollment, configuration validation, application deployment, inventory review, and troubleshooting.
Assist with IT onboarding for new Universal Creative Team Members, including preparing devices, provisioning application access, validating equipment, and providing introductory technology guidance.
Maintain accurate application, device, licensing, onboarding, and support documentation.
Participate in team meetings and cross-functional touchpoints with Creative, Technology, Security, and other business partners as appropriate.
Recommend process or documentation improvements that enhance service consistency, operational efficiency, and the Team Member technology experience.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and Team Member involvement activities.
Performs other duties as assigned.