Internship Program

UPSHOT Baltimore • Baltimore, MD

1d

About The Position

Interns will gain hands-on experience in the professional sports industry by supporting multiple departments, including Sales, Event Operations, and Merchandise. This internship is designed to provide exposure to the daily operations of a professional sports organization while developing skills in customer service, event execution, ticket sales, retail operations, and fan engagement. The ideal candidate is energetic, organized, customer-focused, and eager to learn in a fast-paced, team-oriented environment. Interns should be prepared to work flexible hours, including evenings, weekends, and holidays based on the game and event schedule. Timeline: Internship program will run from mid-September 2026 – April 2027

Requirements

• Students or recent graduates using the internship for college credits
• Strong interest in pursuing a career in professional sports.
• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Positive attitude with a willingness to learn.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work evenings, weekends, holidays, and flexible hours.

Responsibilities

• Assist the Ticket Sales and Service team with lead generation, outbound calls, and customer follow-up.
• Support season ticket member, group sales, and premium hospitality initiatives.
• Participate in fan engagement and sales initiatives at community events.
• Assist with planning, coordinating, and executing home games, community events, and special events.
• Help with event setup, breakdown, and logistics.
• Support event staff and ensure operational readiness before, during, and after events.
• Support daily front office and arena operations.
• Help maintain storage areas, equipment, and event supplies.
• Complete administrative projects and other operational duties as assigned.
• Assist with retail operations and merchandise sales.
• Help stock merchandise locations and maintain visual merchandising standards.
• Process inventory shipments, organize stockrooms, and assist with inventory counts.
• Fulfill online merchandise orders and assist with shipping.
• Provide outstanding customer service to fans in the team store.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed