Internship, Apprenticeship and Career (I.A.C) Navigator (Career Development Counselor)

Bunker Hill Community College•Boston, MA

10d

About The Position

The I.A.C. Navigator provides direct, participant-facing case management for students in the College's earn-and-learn (DOL and WIOA designation for apprenticeship) programs (e.g. sponsored, pre-apprenticeship, registered, or unregistered), ensuring participants have the coordination and support needed to complete their program, regardless of which specific program they are in. This is a case-management and coordination role. It does not include employer relationship ownership or supervisory authority, each of which sits with the Assistant Director of Apprenticeship. Program strategy sits with the Director/Senior Director, with the Assistant Director contributing; the Navigator does not own or contribute to strategy setting. Compliance assurance and budget/grant management sit specifically with the Director/Senior Director, per the Senior Director, Internships, Apprenticeships & Careers job description.

Requirements

Bachelor's degree with a minimum of 3 years of relevant experience
Experience with case management, student support, or career/workforce navigation.
Ability to learn and use the College's student information and case-tracking systems (currently TargetX, Colleague, Self Service, Canvas).
Strong organizational skills and attention to detail for maintaining accurate case records.
Ability to work effectively with a diverse apprentice population and a range of internal college offices.

Nice To Haves

Master's preferred in Counseling, Social Work, Human Services, or a closely related field.

Responsibilities

Conduct regular check-ins with assigned apprentices and document contact in the system of record (currently TargetX, Colleague or Self-Service) at the time of contact, not reconstructed afterward. Undocumented contact is not counted as a completed check-in.
Identify and help resolve barriers to completion (transportation, childcare, academic difficulty, financial hardship) by referring through facilitation of apprentices to existing college resources (Single Stop, Tutoring, Financial Aid).
Coordinate apprentices through the Start Now and registration process; flag scheduling conflicts to the Assistant Director.
Assist apprentices with onboarding paperwork, including flagging when a FERPA release has not been completed.
Understanding BHCC terminology and tools Fresh Start, S.A.P and Early Intervention tools in order to facilitate support to the correct area for appropriate student direction.
Add Registrar-issued cohort codes (e.g., MGB26AP) to the student's TargetX file once received from the Assistant Director, so cohort grouping is identifiable.
May communicate with the employer for reporting and check-in purposes when directed by the Assistant Director (e.g., relaying apprentice status updates). This is not a standing duty performed at the Navigator's own discretion, and the focus remains on the apprentice, not the employer partner relationship. Does not initiate or negotiate employer relationships.
Collect and relay employer-reported OJT hours or progress updates to the Assistant Director; flag discrepancies.
Provide case-level input (cohort progress, barriers, upcoming milestones) to support the Assistant Director's recurring employer partner meetings and status reports. Does not lead these meetings or produce the final reports independently.
Attend outreach, orientation, or onboarding events where assigned apprentices are present (employer-hosted open sessions, apprenticeship open houses, new student convocation, and similar); may deliver an introductory or orientation session directly to apprentices, virtually or in person.
Screen applicants against posted program criteria and submit a written recommendation. The recommendation is advisory; eligibility and admission decisions are made by administration.
Refer prospective apprentices to existing recruitment and informational materials. Does not independently create, approve, or publish marketing content.
Maintain accurate, current case records for each assigned apprentice within College and/or Employer shared document using FERPA and College/Department operating procedures.
Submit status reports on caseload activity to the Assistant Director weekly. See Documentation and Reporting Standard below for the full recordkeeping requirement.
Provide support, as needed, to other initiatives in the Internship, Apprenticeship, and Career Department.
Support in the organization of on-campus events (Career Fairs, Networking Events, Luncheons).
Contribute to the marketing and communication plan for the Department, including but not limited to creating content for both web and social media.
Support student job seekers by reviewing resumes, conducting or coordinating mock interviews