Internet Salesperson - Kearny Mesa Chevrolet

Sunroad Automotive•San Diego, CA

17h•$18 - $18

About The Position

The Dealership Internet Salesperson handles online leads and inquiries, manages the dealership’s digital presence, and converts online interactions into sales opportunities. The role engages potential customers through digital channels, provides vehicle information, and guides customers through the online buying process to achieve sales goals and support customer satisfaction. The position coordinates with the dealership’s sales team to transition customers from online interactions to in-store visits, maintains accurate records, tracks online sales activity and performance, and collaborates with management on sales targets. It also includes following customers after purchase, staying current with digital sales strategies and technology, participating in training, and maintaining satisfactory attendance. The role has no supervisory responsibilities.

Requirements

At least 2–3 years of experience in automotive sales or a related sales environment.
Previous experience in internet sales or digital marketing.
Valid state sales license.
Valid driver’s license and safe driving record; a California driver’s license is required within 30 days after hire.
At least one year of verifiable driving experience.
Ability to lift up to 15 pounds.
Ability to perform all essential job functions.
Ability to stand, walk, sit, use hands, reach with hands and arms, and talk and hear frequently.
Ability to occasionally climb or balance, stoop, kneel, crouch, squat, or crawl.
Ability to work for prolonged periods sitting at a desk and using a computer, and standing and walking throughout the retail space.

Nice To Haves

Proficiency with Customer Relationship Management (CRM) software.
Familiarity with digital marketing tools and platforms, including SEO, SEM, and social media.
A proven track record of meeting or exceeding sales targets.
Strong understanding of the sales process, particularly online sales.
Excellent verbal and written communication skills.
Ability to communicate effectively with customers, team members, and management.
Ability to analyze sales data and metrics to improve performance.
Familiarity with reporting tools and performance dashboards.
Strong customer service skills and a focus on creating a positive customer experience.
Experience leading or managing a team.
Ability to motivate and develop team members to achieve sales goals.
Strong organizational and time-management skills, including handling multiple tasks and prioritizing effectively.
Ability to adapt to changing technologies and market conditions.

Responsibilities

Respond promptly to online leads and inquiries through email, chat, and social media.
Qualify and follow up with potential customers to assess their vehicle needs and interests.
Schedule and conduct virtual or in-person appointments, discuss vehicle options, and provide test drives.
Develop and maintain customer relationships through digital communication channels.
Provide information about vehicle features, pricing, promotions, and financing options.
Assist customers with the online application process and answer their questions or concerns.
Guide customers through the online sales process from initial contact through closing.
Prepare and present digital vehicle quotes and financing proposals.
Coordinate with the sales team to support a smooth transition from online interactions to in-store visits.
Manage and update the dealership website, including vehicle listings, promotions, and other content.
Promote dealership inventory and special offers through social media and other online platforms.
Monitor and analyze digital marketing efforts to identify improvements and increase online visibility.
Provide customer service throughout the buying process and after the sale.
Follow up with customers after purchase to check satisfaction and address issues or additional needs.
Offer test drives to prospects and follow dealership procedures for obtaining identification before test drives.
Collect and manage customer feedback to improve the online sales process and customer experience.
Track and report online lead activity, sales performance, and conversion rates.
Maintain accurate records of online interactions, customer information, and sales transactions.
Collaborate with management to set and achieve sales targets and goals.
Stay updated on industry trends, digital sales strategies, and online-sales technologies.
Participate in training and professional development related to digital sales and customer service.
Maintain satisfactory attendance and perform other related duties as assigned.