Internet Sales Manager

Avon Lake Chrysler Dodge Jeep Ram•Avon Lake, OH

10d•Hybrid

About The Position

At Avon Lake Chrysler Dodge Jeep Ram, we’re passionate about delivering an exceptional customer experience both online and in-store. We are looking for a driven, organized, and customer-focused Internet Sales Manager to join our team. This hybrid role bridges the gap between the Business Development Center (BDC) and the showroom sales team, ensuring seamless communication, consistent follow-up, and a world-class buying experience for every customer. Welcome to Avon Lake CDJR Founded in January of 2024 by auto industry veterans Scott Zuckerman and Elliot Schor, Catskill Automotive Partners, LLC, seeks to bring customer centricity to the forefront of the car ownership experience. Coupling modern technology and efficient processes with an amazing staff who demonstrate passion and customer empathy, Zuckerman and Schor seek to transform the dealership customer experience into one of delight and positivity, while also enhancing the communities they support. We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!

Requirements

Previous experience in automotive sales, BDC, or internet sales management.
Strong knowledge of CRM systems.
Excellent communication, organizational, and leadership skills.
Ability to manage multiple priorities and deadlines.
Customer-first mindset with a focus on creating a smooth, positive buying process.

Responsibilities

Serve as the primary link between the BDC and the in-store sales team.
Manage all CRM tasks to ensure leads are tracked, updated, and completed on time.
Ensure every internet lead is followed up on promptly and professionally.
Answer incoming internet leads and customer calls as needed, providing timely and helpful responses.
Monitor sales team activity in the CRM to ensure accountability and accuracy.
Coordinate communication between departments to avoid gaps in the customer journey.
Support sales team members by providing lead insights, appointment details, and customer history.
Assist in developing strategies to maximize internet sales opportunities.
Maintain strong product knowledge and customer service standards.