Internet Sales Manager

Lithia & Driveway • Tampa, FL

2d

About The Position

If you’re ready to take your career to the next level as a leader in BDC Management and would like to join us on the fast track to success and development, apply today! We are one of over 400 Lithia & Driveway Dealerships nationwide! Being the largest dealership group in America, there are many opportunities for you to pursue your short and long-term career goals. We are committed to growing our company and Growing our People! As a Business Development Center Manager (BDC Manager) you will: Lead customer relations process management by observing, installing, and training approved CR processes. Develop accountable, continuous improvement plans by observations and conducting meetings with the General Sales Manager. Gather accurate customer information to create a database for continual follow-up and retention. Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions. Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads.

Requirements

• Previous customer service management experience.
• Ability to present information in a clear and professional manner.
• Ability to teach others how and why to perform their job.
• Basic computer skills.
• Acceptable driving record and a valid driver's license in your state of residence.
• High School graduate or equivalent, 18 years or older required.
• We are a drug-free workplace.
• We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status).
• We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Responsibilities

• Lead customer relations process management by observing, installing, and training approved CR processes.
• Develop accountable, continuous improvement plans by observations and conducting meetings with the General Sales Manager.
• Gather accurate customer information to create a database for continual follow-up and retention.
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads.

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED