Internet Sales Manager
About The Position
Responsible for communication with all division electronic and phone leads, including follow up directly with the potential buyer to assess preferences and needs; primary goals are to discover needs of potential buyers and scheduling of appointments with New Home Consultants at preferred community; and transitioning leads to appointments and ultimately to sales. Requires the ability to build solid relationships with customers utilizing strong sales and customer service skills. Also requires knowledge of and the ability to deliver accurate and educational information about our homes and communities.
Requirements
- Ability to work independently.
- Ability to interpret, analyze and evaluate given information to determine best option for potential buyer
- Self-motivated with persuasive, enthusiastic and customer-service oriented personality and good negotiation and organizational skills; detail-oriented aptitude.
- Excellent verbal and written communication skills for high interaction with potential buyers on a daily basis; much of the day spent talking on the phone.
- Decisiveness and good judgment, problem-solving and analytical skills.
- Maintains a positive and helpful attitude - team player.
- Basic understanding of electronic marketing.
- Equivalent training in sales and marketing & minimum one year of customer service experience or online sales training in the housing industry
Nice To Haves
- Associate's degree preferred but not required.
Responsibilities
- Responsible for timely follow up on all electronic leads; using problem solving, customer service and communication skills to excite potential buyers. Manage leads in CRM database, follow up both short and long term.
- Ask appropriate questions to understand buyers needs and wants to uncover buyer preferences; seeks out additional prospect information to assist in determining appropriate product, pricing, time frame and location. Builds relationships via both phone and email.
- Targeted outbound calls to leads and prospects that have engaged with M/I Homes previously.
- Schedules appointments with sales team for meetings with potential homebuyers and arranges personal tours at preferred communities/model homes.
- Demonstrates knowledge of M/I Homes' product features and benefits.
- Acts as internal champion for quality website content and accuracy; collaboration with sales and marketing team to plan targeted mass email marketing messages to meet business objectives.
- Provides feedback on electronic lead generation efforts, marketing strategy, and execution; including trials with new lead sources, generation activities and follow-up.
- Participates in ongoing training (weekly calls, bi-weekly sales meetings, one-on-one training, etc.)
- Assist with special projects as requested and perform additional duties as required.
Benefits
- M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Construction of Buildings
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
