Internet Sales Manager (BDC)

All Roads • Laurel, MD

48d • $50,000 - $100,000 • Onsite

About The Position

Acura of Laurel is seeking a driven, customer-focused Internet Sales Manager (BDC) to convert leads, set qualified appointments, and build a strong sales pipeline through phone, email, chat, and social channels. Automotive or call-center experience preferred. Competitive base salary, strong bonus potential, and clear advancement paths.

Requirements

• Prior automotive BDC and/or call center experience
• Strong phone presence, written communication, and follow-up discipline
• CRM proficiency (CDK experience a plus)
• Organized, detail-oriented, and comfortable with KPIs/appointment goals

Responsibilities

• Generate leads and identify prospective vehicle buyers via outbound activities (phone, email, chat, social)
• Set and confirm sales appointments for customers to visit the dealership
• Deliver exceptional customer service: answer inquiries, provide product information, resolve basic concerns
• Accurately record and maintain customer interactions and next steps in the CRM (CDK)
• Communicate professionally, courteously, and tactfully across all channels
• Multi-task and prioritize in a fast-paced environment
• Perform all other duties as assigned

Benefits

• Excellent earning potential and advancement opportunities
• Employee pricing on vehicles
• Medical, dental, vision, disability, life, and supplemental insurance (eligible on the first of the month after 30 days)
• 401(k) with company contribution
• Paid time off and company-paid holidays
• Tuition reimbursement program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Heavy and Civil Engineering Construction
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees