BDC/Internet Sales

BILL CURRIE FORD INC•Tampa, FL

4d•Onsite

About The Position

At Bill Currie Ford, our entire dealership works as a team. We conduct our business with honesty, integrity, discipline and respect. Anyone who joins our team will be treated as one of our family members as we believe the well-being of our staff is essential to our business.

Requirements

Strong written and verbal communication skills
Strong computer and typing skills
Solid working knowledge of the Internet and social media accounts
Listen and be attentive to customer’s needs and priorities
Strong attention to details and works well in a process-driven environment
Ability to use scripts and call process tools
Maintain a professional appearance at all times

Nice To Haves

Strong sales / telemarketing / customer service experience preferred
Bilingual, a plus

Responsibilities

Greet customers and refer them to the appropriate person
Contact potential customers to follow up on previous services / lead submissions with the goal to convert them into sales opportunities
Manage and respond to phone calls, emails, text messages and social media responses
Set up sales appointments with customers with the focus that all customers are prospective long-term customers
Establish follow-ups with sales appointments
Obtain customer information and keep accurate database
Maintain a dealership standard for response time
Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements
Participate in training programs to keep current on available vehicles to provide appropriate suggestions and guidance on our vehicle offerings