Lia Honda Northampton - Business Development Center/Internet Sales

The Lia Group • Northampton, MA

5d • $40,000 - $55,000 • Onsite

About The Position

Lia Honda Northampton is seeking an experienced Internet Sales/Business Development Center Agent to join our team. This role involves managing internet and phone leads, setting appointments, and maintaining customer follow-up. The agent will work within the CRM daily, answer customer questions, and collaborate with a team to ensure effective communication and a streamlined customer process. The position offers opportunities for development and growth within a successful automotive group.

Requirements

• Willing to work evenings and Saturdays
• Organized and ambitious self starter with enthusiastic personality
• Prompt and courteous
• Professional appearance and positive attitude
• Comfortable speaking with customers over the phone, via email and text, and face-to-face
• Excellent verbal/written communication skills
• Must have a clean and valid driver's license

Nice To Haves

• Prior experience is preferred.

Responsibilities

• Answering both internet and phone leads along with maintaining follow up until appointment is made
• Reach out to missed appointments
• Work with a team that will mainstream the process for our customers and keep effective communication among BDC, sales, and management
• Work within our CRM daily
• Answer customer questions on product knowledge and current specials
• Set appointments
• Follow up with customers who have already come in to continue helping in the search

Benefits

• Medical, Dental and Vision
• 401K Plan with Employer Match
• Continued education, manufacturer hands-on and web-based training
• Paid Time Off
• Paid Weekly
• An employer funded Life Insurance Plan
• Discounts on services and parts
• Employee vehicle purchase plans
• Company provided uniforms

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed