Internet Sales Associate

Mercedes-Benz of San Francisco•San Francisco, CA

1d•Onsite

About The Position

The Internet Sales Associate is responsible for answering questions about the products and services the dealership offers with the purpose of making customers feel welcome and supported through the car-purchasing process. Responsibilities Demonstrates automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing and contrasting competitive models; and explaining warranties and services. Helps customer with vehicle selection and promotes model options and features, value-add products and services, and purchase and finance options following dealership policies. Conducts vehicle test drives and ensures all speed limits all other rules of the road are followed. Continuously learns about product updates, features, accessories, and inventory and their benefits to the customer. Helps facilitate delivery by providing a clear explanation of vehicle and features operation, warranty, and servicing requirements. Learns to overcome objections, ask for the sale, negotiate price, complete sales, or purchase agreement, and explain and offer warranties service and finance. Maintains accurate sales documentation. Maintains high CSI (Customer Satisfaction Index) a MUST!! Maintains an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction. Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions. Negotiates sale closure in a clear, concise, and highly ethical fashion. Prospects daily for potential customers and maintains consistent rapport with previously sold customers. Provides sales management information by completing required reports. Attends sales meetings and training sessions as required. Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors. Follow all company policies and procedures. OUR IDEAL CANDIDATE SHOULD HAVE THE FOLLOWING

Requirements

2 - 3 years' experience required.
Sales: 1 year (Required)
Internet Sales: 1 year (Required)
Able to achieve goals with limited direct supervision.
Able to multi-task.
Excellent client customer service and satisfaction skills.
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
Must be Internet savvy with excellent written and internet communication skills.
Excellent telephone and customer service skills, including the ability to smile.
Must be able to develop relationships with vendors.
Must be able to work well in a process driven environment.
Must always conduct oneself in a professional manner.
Must have confidence in your ability to be successful.
Must strive to respect and facilitate teamwork within all departments.
Professional appearance and work ethic.

Nice To Haves

Previous Internet Sales or Customer Service experience (any industry) a plus.
Self-starter and self-motivator
Bilingual a PLUS!
Mercedes Benz or High Line experience a PLUS!

Responsibilities

Demonstrates automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing and contrasting competitive models; and explaining warranties and services.
Helps customer with vehicle selection and promotes model options and features, value-add products and services, and purchase and finance options following dealership policies.
Conducts vehicle test drives and ensures all speed limits all other rules of the road are followed.
Continuously learns about product updates, features, accessories, and inventory and their benefits to the customer.
Helps facilitate delivery by providing a clear explanation of vehicle and features operation, warranty, and servicing requirements.
Learns to overcome objections, ask for the sale, negotiate price, complete sales, or purchase agreement, and explain and offer warranties service and finance.
Maintains accurate sales documentation.
Maintains high CSI (Customer Satisfaction Index) a MUST!!
Maintains an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
Maintains up-to-date knowledge of all vehicles, accessories, financing options, and promotions.
Negotiates sale closure in a clear, concise, and highly ethical fashion.
Prospects daily for potential customers and maintains consistent rapport with previously sold customers.
Provides sales management information by completing required reports.
Attends sales meetings and training sessions as required.
Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.
Follow all company policies and procedures.