Internet Sales Advisor - Audi North Atlanta
About The Position
The Internet Sales Consultant's primary role in the dealership is to respond to Internet customer inquiries and ensures that the dealership actualizes its maximum profit potential on Internet sales. Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by e-mail, or in person. Has thorough knowledge of all dealership products and services. Satisfies the transportation needs of Internet-generated customers. Meets or exceeds the store’s minimum monthly production and profit standards for units sold and delivered. Directs customers to product information resources, including those available on the Internet. Assists customers in selecting a vehicle. Understands the psychology of Internet customers and works with them accordingly to set appointment at the store for proper vehicle demonstration and to close the transaction. Check e-mail frequently and respond to inquiries with-in the store’s response standards. Maintains email communications with all involved departments while keeping customer abreast when needed. Handles all Internet sales inquiries personally. Coordinates Internet promotions with other dealership sales promotions and advertising. Ensures that the Web site address is prominently displayed throughout the dealership, e.g., on business cards, flyers, pens, and all dealership advertising. Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise. Works with webmaster to update the Web site frequently to attract new and repeat visitors. Takes photos of dealership inventory for use on the dealership site. Maintains an ongoing customer database to capture repeat business. Knows and understand the federal, state, and local laws which govern retail automobile sales. Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals. Schedules first service appointment for sold customers. Reports on time to work and follows the schedule provided for you. Calls supervisor if he/she cannot be to work on time.
Requirements
- Motivation to be successful
- Great customer service skills
- Ability to create and maintain customer relationships
- Strong computer & phone skills
- Experience utilizing and maintaining a customer relations management database
- Must be a minimum of eighteen years of age
- Must have a valid Driver's License
- Must be able to pass pre-employment screenings (background & drug test)
Nice To Haves
- Prior automotive sales or retail experience
- Customer service experience
- Call center experience
- Business development experience
- Bi-lingual is always a plus
- Self-motivated and a team player
Responsibilities
- Respond to Internet customer inquiries.
- Ensure the dealership actualizes its maximum profit potential on Internet sales.
- Communicate effectively with Internet customers and prospects via phone, email, or in person.
- Possess thorough knowledge of all dealership products and services.
- Satisfy the transportation needs of Internet-generated customers.
- Meet or exceed minimum monthly production and profit standards for units sold and delivered.
- Direct customers to product information resources, including those available on the Internet.
- Assist customers in selecting a vehicle.
- Understand the psychology of Internet customers and work with them accordingly to set appointments for vehicle demonstrations and to close transactions.
- Check email frequently and respond to inquiries within the store’s response standards.
- Maintain email communications with all involved departments while keeping customers abreast when needed.
- Handle all Internet sales inquiries personally.
- Coordinate Internet promotions with other dealership sales promotions and advertising.
- Ensure the website address is prominently displayed throughout the dealership.
- Research auto-buying services on the Internet and act as a liaison with any services the dealership uses to promote its site or advertise.
- Work with the webmaster to update the website frequently.
- Take photos of dealership inventory for use on the dealership site.
- Maintain an ongoing customer database to capture repeat business.
- Understand federal, state, and local laws governing retail automobile sales.
- Establish personal income goals consistent with dealership standards and devise a strategy to meet those goals.
- Schedule the first service appointment for sold customers.
- Report to work on time and follow the provided schedule.
- Call supervisor if unable to be to work on time.
Benefits
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
- Medical insurance
- Vision insurance
- Dental insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings accounts
- Flex spending accounts (tax-free)
- Short-term disability plans
- Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Technician student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
