Internet Manager - BMW Sudbury

Asbury Automotive GroupSudbury, MA
Onsite

About The Position

As an Internet Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Internet Manager who will help us redefine the car-buying experience. The Internet Manager is responsible for responding to customer inquiries and ensuring that the dealership actualizes its maximum profit potential on sales.

Requirements

  • Previous experience setting up/running/managing an Automotive BDC is required
  • Great communication and customer service skills is required
  • Excellent phone presence is required
  • Strong Computer & Phone Skills (ADP, Outlook, Excel) is a must
  • Prior sales, call center, or BDC experience required
  • Must be at least eighteen years of age
  • Must be able to pass pre-employment screens (background and drug test)

Nice To Haves

  • Previous experience with Internet/Web response centers is a plus
  • Previous CRM experience is a plus
  • Previous experience with Website/SEO/SEM knowledge is a plus
  • Ability to speak multiple languages is a plus

Responsibilities

  • Make and receive a high volume of inbound-outbound calls
  • Respond to phone inquiries in an efficient professional manner
  • Reply to on-line email leads and requests for sales information within store’s standards
  • Maintain a log of daily activities and completed daily tasks
  • Set appointments as necessary
  • Follow up with customers to confirm appointments
  • Utilize the manufacturer’s prospecting and marketing tools if applicable
  • Maintain a log of customers who visit the dealership

Benefits

  • Weekly pay
  • Paid holidays
  • Paid time off
  • Paid training
  • Stock Awards (select management and front-line team members eligible)
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Accident insurance
  • Critical illness insurance
  • Hospital indemnity plans
  • Up to 12 weeks paid pregnancy leave (disability leave)
  • Paid Parental Leave
  • Health savings accounts
  • Flex spending accounts (tax-free)
  • Short-term disability plans
  • Long-term disability plans
  • Life Insurance (Whole Life and Term)
  • 401k with company match
  • Pet Insurance
  • Digital career path tool to assist with career development
  • Continuous training through Asbury's Internal Learning Management System
  • Professional growth and development opportunities
  • Technician Student loan relief resources
  • Employee assistance program
  • Employee discounts on parts and service repairs
  • Scholarship awards
  • Opportunities to join our community service initiatives, which includes paid volunteer hours
  • Employee referral program with bonus opportunities
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