DC Internet Fulfillment Supervisor (Inventory Control)

Hot Topic & BoxLunch•Riverside, CA

5d•$66,000 - $72,000•Onsite

About The Position

This position is for an Internet Fulfillment Supervisor for our Riverside Distribution Center. The role plays a critical part in the online order fulfillment and continued fandom of our customers. The supervisor will be responsible for overseeing an assigned area. Daily operations include putaway, order-filling, stock moves or inventory control tasks, order-packing, shipping, put-to-light, receiving, and other distribution center tasks. This position reports to the Operations Manager of Fulfillment.

Requirements

High school diploma or GED equivalent required
At least 2 years’ experience in a fulfillment center or warehouse/distribution center supervising 20+ people
Experience working with various Warehouse Management Systems. (i.e. Manhattan, Red Prairie, Highjump)
Ability to lead and develop people in a team environment
Solid knowledge in Excel, Microsoft Word, Outlook, and a computerized warehouse management system
Familiarity with LEAN production work methods
Illustrates a dedication to meeting the requirements of internal and external customers, responding to all customer requests promptly and thoroughly
High communication skills, including the ability to work in a team environment, give honest, direct feedback, and solid verbal and written communicator

Nice To Haves

college degree preferred
Wave planning experience a plus

Responsibilities

Supervise the development and performance of 20+ associates, including daily operational procedures
Conduct training classes and provide instruction for associates
Handle all customer service-related issues and e-mails in a timely and efficient manner
Plan, coordinate and assist with the daily operational workflow to achieve maximum productivity and positive customer experience
Monitor process accuracy as compared to established goals and coaches/recognizes associates accordingly
Supervise the reconciliation of cycle counts as well as annual physical inventories
Create an environment of teamwork, collaboration and open communication
Understand and manage all safety procedures and ensure safe work practices are followed and maintained
Monitor daily staff to ensure completion of distribution center tasks in a timely and accurate manner on a day-to-day work plan
Conduct Observations daily to provide coaching and feedback to associates
Makes adjustments as needed to meet deadlines & performs other job duties as required