International/ Value Added Services Supervisor
5.11•Manteca, CA
•Onsite
About The Position
5.11 is seeking an experienced International & Value-Added Services (VAS) Supervisor to lead Distribution Center operations. This role is crucial for ensuring customer orders are processed accurately, efficiently, and on time, while also supporting international shipping and specialized customer requirements. The supervisor will oversee daily VAS and International Shipping operations, manage specialized services, coordinate international shipment documentation, and ensure compliance with customer routing and vendor requirements.
Requirements
- Bachelor's degree or equivalent combination of education and relevant distribution experience.
- 3–5 years of leadership experience in a high-volume distribution, warehouse, or fulfillment environment.
- Experience supervising warehouse operations, shipping, logistics, or value-added services teams.
- Experience with Warehouse Management Systems (WMS), RF technology, and Microsoft Office applications.
Nice To Haves
- Working knowledge of international shipping documentation and freight processes is preferred.
- Forklift experience is a plus.
Responsibilities
- Supervise daily Value-Added Services (VAS) and International Shipping operations, ensuring customer orders are completed accurately and shipped within required timelines.
- Oversee specialized services including ticketing, garment-on-hanger (GOH), labeling, and other customer-specific requirements.
- Coordinate international shipment documentation, including commercial invoices, certificates of origin, shipping instructions, bills of lading, and freight forwarder scheduling.
- Review customer routing and vendor compliance requirements to ensure shipments meet customer expectations and compliance standards.
- Lead, coach, and develop a team by scheduling staff, conducting training, providing performance feedback, and supporting employee development.
- Monitor productivity, quality, attendance, and safety while addressing performance concerns and recognizing opportunities for improvement.
- Assist with staffing, cross-training, documentation, and the development of standard operating procedures.
- Promote a culture centered on safety, teamwork, accountability, and continuous improvement.
Benefits
- medical, dental and vision insurance
- a 401(k) program with employer match
- employer-paid basic life and AD&D insurance
- Hospital Indemnity/Accident insurance
- Flexible Spending Account/Health Saving Account
- Employee Assistance Program
- Paid Time Off/Paid Holidays/Sick Time
- Casual Dress Code
- Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
