International Training Program Administrator

American Heart Association • Dallas, TX

3d • Remote

About The Position

The American Heart Association has an excellent opportunity for an International Training Program Administrator supporting our National Center office that is located in Dallas, TX. This role can be home based. The International Training Program Administrator will support the growth, quality, and operational excellence of the American Heart Association's global training network. This position works closely with international training centers, instructors, volunteers, regional teams, and internal stakeholders to support the onboarding, administration, quality monitoring, and continuous improvement of training programs worldwide. The role is a key operational resource for international training network activities, helping ensure compliance with the American Heart Association standards, effective program execution, volunteer engagement, customer support, and successful expansion of training programs globally. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. Save #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn , Instagram , Facebook , X , and at heart.jobs .

Requirements

• Bachelor's degree in Healthcare Administration, Education, Public Health, or related field, or equivalent experience.
• 3 years of experience in program administration, project management, training operations, education programs, healthcare programs, or customer relationship management.
• Experience coordinating multiple projects and priorities simultaneously.
• Strong organizational, communication, and stakeholder management skills.
• Ability to work effectively in a global, cross-cultural environment.
• Strong Microsoft Office skills, including Excel, PowerPoint, Teams, and SharePoint.
• Ability to maintain confidentiality and exercise sound judgment.
• Experience developing reports and analyzing operational data.

Nice To Haves

• Experience working with international customers or global organizations.
• Experience coordinating virtual and in-person international meetings and conferences
• Experience supporting training, certification, education, or healthcare programs.
• Knowledge of volunteer management and stakeholder engagement.
• Experience with Salesforce, CRM systems, learning management systems, or training administration platforms.
• Additional language skills are strongly preferred.
• Familiarity with international travel logistics and cross-border collaboration.

Responsibilities

• Support the ongoing growth and administration of the global our Training Network.
• Coordinate onboarding activities for new International Training Centers (ITCs).
• Monitor training center performance and maintain accurate program records.
• Assist with renewals, compliance activities, audits, and quality improvement initiatives.
• Respond to inquiries regarding training programs, policies, procedures, and training center operations.
• Develop and implement plans supporting establishment and growth of new International Training Centers.
• Monitor program performance and identify opportunities for improvement.
• Support implementation of training initiatives, new programs, and operational changes.
• Assist with rollout of international training programs and products.
• Maintain documentation, policies, procedures, and program resources.
• Monitor adherence to the American Heart Associations training standards, policies, and program requirements.
• Coordinate instructor and training center quality reviews.
• Support development and execution of remediation plans when needed.
• Maintain tracking and reporting tools for quality and program performance metrics.
• Assist with international compliance reviews and process standardization efforts.
• Support recruitment, onboarding, management, and recognition of volunteer resources.
• Coordinate volunteer participation in educational programs, conferences, and special initiatives.
• Work collaboratively with regional teams, international training center coordinators, instructors, and faculty.
• Foster strong relationships across the international training community.
• Serve as a liaison between internal stakeholders and external training partners.
• Manage the pipeline of organizations interested in becoming part of the American Heart Association training centers.
• Consult with prospective and existing training centers regarding program requirements and implementation.
• Provide responsive customer service and issue resolution.
• Support training centers in maximizing use of the American Heart Associations educational platforms and digital tools.
• Ensure timely communication and follow-up with international customers and stakeholders.
• Track program growth and maintain performance metrics.
• Develop reports related to network development and training activity.
• Coordinate cross-functional projects involving multiple internal departments.
• Support planning and execution of conferences, meetings, trainings, and special events.
• Identify process improvement opportunities to improve efficiency and customer experience.

Benefits

• medical, dental, vision, disability, and life insurance
• robust retirement program that includes an employer match and automatic contribution
• employee assistance program
• employee wellness program
• telemedicine, and medical consultation
• Paid Time Off (PTO) at a minimum of 16 days per year for new employees
• 12 paid holidays off each year
• Tuition Assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level