International Sales Administrator

reliance • Canton, OH

6d • Onsite

About The Position

Service Steel Aerospace (SSA) is a leading global distributor of high-performance aerospace metals, including stainless steel, titanium, and specialty alloys. With 50 years of experience, SSA supports the aerospace, defense, and advanced manufacturing industries with quality materials and reliable service. We are committed to delivering excellence through strong customer partnerships, technical expertise, and a focus on safety and continuous improvement. Join a stable, growing company where your work directly supports critical industries worldwide. The International Sales Administrator is responsible for supporting and coordinating international sales activities while ensuring compliance with applicable U.S. export control regulations and company policies. This position serves as a key point of contact for international customers, providing accurate and timely quotations, order support, and customer service throughout the sales process and supports all Service Steel Aerospace locations. This position manages export licensing requirements, performs export order reviews, utilizes LCS to track and maintain licensing information, and supports the company’s export compliance program through training, documentation, and regulatory monitoring. The role works closely with Sales, Operations, Shipping, and Compliance teams to ensure international transactions are accurately quoted, properly authorized, and fulfilled in accordance with customer requirements and applicable export regulations.

Requirements

• 5+ years of experience in international sales administration, export compliance, customer service, order management, or a related field in the metals industry.
• Experience preparing and managing quotes for international customers, including pricing, lead times, product availability, and delivery requirements.
• Experience with export licensing, export order review, and export compliance processes.
• Working knowledge of ITAR, EAR, OFAC, and U.S. export control regulations.
• Experience using LCS (License Compliance System) or similar export licensing/compliance software.
• Experience reviewing international transactions for license requirements, restricted parties, end users, destinations, and product classifications.
• Ability to conduct and/or support export compliance training for employees.
• Strong understanding of international shipping, export documentation, and customer requirements.
• Experience working with ERP, CRM, or order-management systems; familiarity with Microsoft Office, particularly Excel.
• Strong written and verbal communication skills, with the ability to communicate effectively with international customers and internal teams. Multi-lingual a plus.
• Excellent attention to detail and organizational skills, particularly when handling licensing and compliance documentation.
• Ability to manage multiple quotes, orders, licenses, and deadlines simultaneously.
• Strong analytical and problem-solving skills with the ability to identify and escalate compliance concerns.
• Ability to work collaboratively with Sales, Operations, Shipping, Purchasing, and Compliance teams.

Nice To Haves

• Aerospace, defense, metals, manufacturing, or distribution industry experience preferred.
• Bachelor’s degree in Business, International Business, Supply Chain, Logistics, or a related field preferred, or equivalent relevant experience.

Responsibilities

• Prepare and manage quotes for international customers, including pricing, lead times, availability, freight considerations, and applicable export requirements.
• Respond to international customer inquiries and provide timely follow-up on quotes, orders, pricing, and delivery schedules.
• Manage export licensing activities, including determining applicable license requirements and coordinating license applications, renewals, and recordkeeping.
• Perform export order reviews to ensure international transactions comply with applicable U.S. export control regulations and company policies.
• Utilize LCS (License Compliance System) to review, track, and manage export licenses, authorizations, and compliance requirements.
• Review customers, end users, destinations, products, and transaction details for potential export compliance concerns.
• Support compliance with ITAR, EAR, OFAC, and other applicable export control requirements.
• Develop and conduct export compliance training for Sales, Customer Service, Operations, Shipping, and other employees involved in international transactions.
• Maintain accurate export compliance records, licenses, supporting documentation, and audit files within LCS and other company systems.
• Identify and escalate potential export compliance violations, licensing issues, and red flags.
• Coordinate with Sales, Operations, Shipping, and Compliance teams to ensure international orders are properly reviewed and authorized before shipment.
• Monitor regulatory changes affecting international sales and communicate relevant requirements to internal stakeholders.
• Assist with internal and external compliance audits and support corrective actions when required.

Benefits

• Medical, dental, and vision coverage with affordable employee contribution rates.
• 401(k) plan with company match up to 4%.
• Life and AD&D insurance, short- and long-term disability coverage.
• Employee Assistance Program (EAP), including counseling, legal, and financial support.
• Paid Time Off (PTO) and 8 paid holidays.
• Flexible Spending Accounts for healthcare and dependent care.
• Wellness incentives and access to LiveHealth Online.
• Employee discount program with over 30,000 deals.
• Community engagement and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree