International Reservations Concierge (Dutch Speaking)

Carnival Corporation

2d • Hybrid

About The Position

Holland America Line and Seabourn are seeking a Dutch Speaking International Reservations Concierge to join their Contact Centre team. This role involves booking cruises, resolving guest queries, and building relationships with guests and travel partners. The position is classified as CUK13 and is available on a full-time permanent basis. The role offers a hybrid work model with a minimum of two days per week in the Southampton office for local residents, or a fully remote option for those based further away.

Requirements

• Effective communication skills and ability to offer great customer service.
• Desire to go the extra mile for guests and travel partners.
• Problem-solving skills with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
• Use product knowledge to identify opportunities to retain guests’ bookings by promoting product features and benefits.
• Professionalism – be ready for work, courteous to colleagues and protect customer information.
• Fluent Dutch and English Speaking.
• Team Collaboration.
• Adaptability.
• Clear and concise communication, both written & verbal in Dutch and English.
• Planning skills to organise and prioritise work.
• PC Literate.

Responsibilities

• Accountable for booking cruises for guests via email and telephone, ensuring exceptional service delivery.
• Using product knowledge and customer service skills to resolve queries both pre and post cruise via inbound calls.
• Aim to provide a first call resolution to deliver the desired outcome.
• Build trusting relationships with guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
• Delivering guest satisfaction and a memorable experience.

Benefits

• Employee Discounted Cruising plus Friends and Family offers
• Recognition scheme with prizes and awards
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Employee-led networks
• Company paid Health Cash Plan and health assessment
• Discounted retail and leisure via discounts portal
• Minimum 25 days leave, bank holiday allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed