International Operations Supervisor

AIT Worldwide Logistics•Union City, GA

1d•Onsite

About The Position

The International Operations Supervisor is responsible for performance management and professional development of the International department. This role involves training and developing employees, assigning work, and serving as a resource for the team. The supervisor will manage relationships with international service providers and partners globally, acting as the liaison for international vendors to manage shipment bookings and ensure timely transfers from logistics providers’ warehouses to final destinations. AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world. For over 40 years, AIT has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

Requirements

Associates Degree related field or equivalent to 7 years in industry
5-7 years’ work experience in International Freight Forwarding industry
Minimum of 1-2 years in a supervisory position
IATA certified, DG certification desired
Proficient in Microsoft Office and Internet Explorer
Ability to handle conflicts with positive resolution
Strong oral and written communication skills
Ability to work flexible hours and in a high-volume, high-pressure fast work environment
High standards in quality and service level agreements

Responsibilities

Supervise staff assignment distribution, reporting and absences
Monitor staff overtime and schedules
Maintain and ensure safety culture and quality standards
Execute all Standard Operating Procedures (SOP), KPI’s, trainings, and all other assignments
Provide leadership and management of the international accounts
Conduct quarterly audits and reviews with all direct reports
Set employee goals, ensuring conformity to company standards and ensuring high standards from their employees and division
Conduct New-Hire training for all new employees
Develop the skills and competence of staff through training, coaching and on the job development
Responsible for the operation of the office when the manager is absent
All other duties as assigned