International Operations Coordinator I

Pegasus Logistics Group • Miami, FL

2d • Onsite

About The Position

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information. Comply with the requirements of the company’s Quality Management System.

Requirements

• High school diploma or equivalent
• Fluent in English and Spanish, both oral and written
• Possess excellent oral and written communication skills
• 0-2 years of experience in related field
• TMS, WMS and Microsoft Office experience
• Hazmat Compliance Knowledge
• Medical Device Industry Knowledge
• Proficiency in English, including the ability to speak, read, write, and comprehend English, is for this position.

Nice To Haves

• Bachelor’s degree
• Confident, team-oriented, and enjoy working in a fast-paced environment
• Certifications on related Field
• Excellent Import/Export/Domestic Compliance Knowledge
• Self-managed and highly motivated
• Displays integrity, reliability, empathy, and a strong work ethic

Responsibilities

• Resolves problems and communicates solutions or requested information to the customer.
• Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.
• Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.
• Uses a customer relationship application or database to record activities and research product information.
• Comply with the requirements of the company’s Quality Management System.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED