Coordinator, International Logistics (Operations � Mandarin Speaking)

The PCA Group•Melville, NY

3d•Onsite

About The Position

The International Logistics Operations Coordinator will play a critical role in supporting day-to-day warehouse operations, order management, and international client coordination. This individual will act as a key liaison between U.S.-based operations and China-based clients, suppliers, and platform partners, ensuring seamless communication, efficient logistics flow, and high service standards. This position requires a highly organized, detail-oriented professional who thrives in a fast-paced environment and is comfortable managing multiple priorities across time zones. The ideal candidate will bring strong communication skills in both Mandarin and English, along with a proactive approach to problem-solving and operational execution.

Requirements

Fluent in English and Mandarin (spoken and written)
Proficiency in Microsoft Excel and general computer systems preferred
High school diploma or equivalent required

Nice To Haves

Experience in logistics, warehouse operations, supply chain, or fulfillment preferred
Associate or bachelor’s degree preferred
Prior experience in logistics, supply chain, or warehouse operations is a plus

Responsibilities

Verify inbound shipments and confirm product arrivals in accordance with client instructions
Prepare receiving, sorting, and inventory reports
Coordinate inbound processing, shelving, and inventory placement
Monitor shelf life, damaged goods, and overall product condition
Conduct routine inventory checks and audits
Support remote inspection and quality control processes
Process inbound and outbound orders within required service level timelines
Coordinate warehouse appointments and shipment schedules
Investigate and resolve delayed outbound shipments
Manage canceled orders and package exceptions
Address customs feedback regarding shortages, overages, or discrepancies
Communicate order exceptions with internal customer service teams
Communicate daily with China-based clients, suppliers, and platform representatives in Mandarin and English
Translate operational updates, requests, and issues between U.S. and overseas teams
Coordinate timely responses across multiple time zones
Build and maintain strong relationships with international partners
Support onboarding of new China-based clients and brands
Assist internal teams with cross-border communication and issue resolution
Submit monthly value-added service fees based on completed services
Reconcile monthly invoices and verify billing accuracy
Maintain accurate operational records, reports, and documentation
Respond promptly to system tickets and operational work orders
Coordinate packing video requests with warehouse teams
Escalate system or process issues to IT or appropriate departments
Update and maintain client-facing SOPs for inbound, outbound, transfers, and returns
Maintain accurate client contact information and communication channels
Provide daily operational reports to platform representatives
Support capacity planning during peak seasons and promotional periods
Assist in resolving platform-related operational issues