International Lead - Split Shift

Whisker•Reeseville, WI

12d•Onsite

About The Position

Whisker is redefining what it means to live with cats—designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. Today, Litter-Robot leads the category. Tomorrow, an entire ecosystem that expands what’s possible for cats and the people who love them. We believe the future is feline. And we’re imagining that future today. We work onsite with our team based in Auburn Hills, Michigan, and Juneau, Wisconsin. Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend. The International Fulfillment Lead serves as a hands-on, dependable problem-solver who champions the end-to-end fulfillment process for retail and wholesale partner orders. In this role, you will lead daily warehouse activities—including picking, packing, palletizing, and documentation—with a strict emphasis on maintaining high standards of safety, accuracy, and efficiency. Ultimately, you will be responsible for guiding and motivating the shipping team to ensure that all internal and external operations run smoothly to deliver an excellent customer experience. This role will be for split shift: Monday–Friday, 8:30 AM – 5:00 PM Overtime and weekend work may be required.

Requirements

Leadership experience is preferred
Shipping and Warehouse experience preferred
Must get certified to operate all power equipment within 60 days
Experience in a Shipping Department is preferred
Experience in a manufacturing environment is beneficial
Exposure to G-Mail, Google Sheets, Docs, and Calendar is helpful
Must have a positive attitude
Must be an efficient worker that is organized and detail-oriented
Able to work in a fast-paced environment
Must be eager to learn different areas of the company
Ability to create and promote a safe and healthy work environment

Responsibilities

Leads a team within the Shipping Department fulfilling orders placed by international and wholesale partners such as Robotshop and Chewy
Picks, packs, and palletizes orders in a manner that meets the standards of our partners, customs, and international freight organizations
Takes ownership of and pride in fulfilling all orders thoroughly, accurately, and timely
Ensures that all internal and external paperwork is processed in an accurate, timely manner
Coordinates activities with the Distribution/Warehouse Supervisor, Planning and Expediting Team, and Distribution Leads
Fills in for Distribution Leads as needed
Evaluate the department plans and goals, ensuring that associates are set up accordingly
Prepare, plan, and carry out work schedules, rotations, and line-ups as well as assign associates to the necessary tasks/areas, ensuring continuous and efficient productivity
Effectively communicate with other departments to ensure that objectives are achieved
Assists in the training of new associates to established methods to ensure standardized processes are followed
Assist in quality-driven tasks such as identification, disposition, and recording of non-conforming materials and scrap
Perform recordkeeping tasks as necessary
Perform quality audits as dictated by Whisker standards (e.g. once every two hours)
Report safety, behavioral, and/or performance-related issues and occurrences to the Supervisor, HR, and appropriate levels of management as early as practical, always within the day they occur; document observations within one business day
Facilitate concise and clear communication with the associates to aid in associate buy-in
Analyze bottlenecks and aid in the cross-functional investigations that should lead to the elimination of ineffective processes
Work alongside the Supervisor to facilitate a smoothly run shift wherein department objectives are met
Understand the appropriate use of email and electronic communications and utilize them according to policy
Effectively communicate needs and issues with appropriate parties as they arise
Acknowledge that the requirements are evolving and subject to change allowing for accommodation of Whisker’s growth
Adheres to and supports all internal and OSHA-mandated safety standards, including the safe utilization of manual and powered material handling equipment
Loads tractor-trailers and other vehicles
Participates in inventory cycle counting activities
Engages in 5S ("Sort", "Set In order", "Shine", "Standardize" and "Sustain”) activities
Performs additional responsibilities when required