International Customer Service Counselor

Suddath Companies•Jacksonville, FL

2d•Onsite

About The Position

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. This position is responsible for the overall customer experience for each move handled. This position is responsible for managing the file, while utilizing the Forwarding Department to support their forwarding needs. This position reports directly to the International Operations Director.

Requirements

Excellent verbal and written communication skills
Highly customer service oriented
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to manage daily responsibilities
Excellent teamwork and interpersonal skills required
Ability to work under deadlines and specific time frames
Ability to develop and maintain positive working relationships with internal and external customers
High School diploma (Bachelor’s degree preferred)
Type 40-50 WPM
Proficient in Microsoft Office

Responsibilities

Manage the day-to-day customer service needs of all clients.
Provide clear communication, both verbal and written, to all customers.
Provides timely and accurate information in response to incoming customer phone and email messages.
Understand and communicate all custom regulations for destination country.
Utilize the operating system to keep all files up to date, by using the prompts and making notes.
Processes customer files according to established department policies and procedures.
Updates and maintain operating system with accurate and timely data.
Ensure all new moves are set up and contacted the same day as they are received.
Ensure he/she understands all move policies and authorizations.
Ensure all contact points are made on each move within the assigned timeframe.
Maintain acceptable post-move survey scores.
Successfully communicate needs to the international forwarding department.
Responsible for cost and revenue management and ensuring the financial performance and accuracy of each shipment.