International Customer Service Account Representative

Calumet • Indianapolis, IN

3d

About The Position

The International Customer Service Account Representative provides service to global companies. The role works alongside Sales, Pricing, Plant Personnel, Export Operations, and Global Trade and Compliance departments and interacts directly with international customers, freight forwarders, and carriers.

The representative is responsible for timely and accurate order fulfillment, from purchase order entry through receipt, and supports international freight coordination, shipping documentation, customer inquiries, and issue resolution. The position may also assist with domestic accounts and provide administrative support to the department.

Requirements

• At least 3 years of related customer support experience.
• Proficient computer skills, including demonstrated experience with Microsoft Office and ERP systems.
• Highly organized, with the ability to manage multiple projects and assignments in a rapidly changing environment while meeting critical deadlines.
• Problem-solving ability and capacity to provide solutions.
• Familiarity with foreign trade requirements and Incoterms.
• Demonstrate Calumet’s values: Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for Customers, and Excellence.

Nice To Haves

• College degree or equivalent work experience.
• International logistics experience.
• Prior experience with SAP.
• Strong technical skills and computer savvy.

Responsibilities

• Manage timely and accurate order fulfillment from purchase order entry to receipt.
• Coordinate Letters of Credit and Proforma Invoices.
• Work with Calumet’s third-party logistics provider to arrange ocean and air freight, request bookings, and upload relevant documentation.
• Coordinate carrier loading appointments at Calumet plants.
• Ensure customers receive final shipping documents.
• Assist customers with inquiries about products, loading requirements, or freight quotes.
• Review orders for accuracy and send confirmations to customers, freight forwarders or carriers, and plant personnel.
• Assist with domestic accounts as assigned.
• Maintain document records and provide administrative assistance to the department as needed.
• Investigate and resolve customer issues to support corrective and preventive action.
• Represent Calumet professionally and build strong customer partnerships through exemplary customer support.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed