International Center Assistant

University of California, Irvine•Irvine, CA

1d•Onsite

About The Position

The International Center Assistant is responsible for supporting the administrative and reception functions of the International Center. Responsible for creating a responsive, positive and welcoming environment to the International Center. Responsible for greeting visitors, answering phones, responding to email messages, assessing needs and responding appropriately. Independently answers questions about services and programs; provides information on immigration processes and procedures and university resources. Makes assessment and provides referrals to advising staff and/or Director on complex and escalated inquiries. Works closely with Administrative Coordinator to coordinate the day-to-day operations of the International Center. Provides administrative support including data entry, incoming and outgoing mail, and maintaining database information.

Requirements

Demonstrated ability to work as part of a team and to develop and maintain effective working relationships with colleagues throughout and outside of the University.
Ability to independently assess priorities and prioritize assignments in order to meet multiple deadlines and complete projects in an environment of competing objectives and frequent interruptions.
Excellent organizational skills in order to manage heavy workload which includes visitors and phone calls; manage appointment system; and provide excellent customer services.
Excellent interpersonal and customer services skills with the ability to interact effectively with the general public, students and scholars, campus administrators, staff, faculty and government officials.
Effective interpersonal communication skills to interact with individuals from a variety of cultural, social, economic and educational backgrounds; sometimes with limited English skills.
Ability to maintain confidentiality and to effectively communicate and perform responsibilities with tact, sensitivity, and discretion.
The ability to interact with professionalism and diplomacy in situations involving conflict and/or frustrated individuals.
Ability to recognize and defer sensitive issues to the director or appropriate immigration advisor to ensure that the University will be in compliance with federal regulations; and to protect an individual's immigration status.
Knowledge of various software programs; including Windows, Microsoft Word, Outlook, Excel and database management.
High school diploma or equivalent experience
Minimum of 3 years of experience working in an office environment.
Must be U.S. Citizen or U.S. Permanent Resident to comply with Department of Homeland Security and Department of State regulations.
Must be able to provide proof of work authorization

Nice To Haves

Working knowledge of U.S. government immigration rules and regulations as they relate to international students and scholars in F1, J-1, H-1B and SEVIS.

Responsibilities

Supporting the administrative and reception functions of the International Center.
Creating a responsive, positive and welcoming environment to the International Center.
Greeting visitors, answering phones, responding to email messages, assessing needs and responding appropriately.
Independently answering questions about services and programs.
Providing information on immigration processes and procedures and university resources.
Assessing and providing referrals to advising staff and/or Director on complex and escalated inquiries.
Coordinating the day-to-day operations of the International Center with the Administrative Coordinator.
Providing administrative support including data entry, incoming and outgoing mail, and maintaining database information.