International and Operational Genetic Counselor

CooperCompanies•United States,

1d•$76,000 - $100,000•Remote

About The Position

The US-based International and Operational Genetic Counselor supports the delivery of preimplantation genetic testing (PGT) services to international patients by providing expert genetic counseling, managing cases from initiation to completion, and collaborating with internal teams and external clients. Responsibilities include patient counseling, case coordination, clinic support, and participation in team meetings, training, and research initiatives. As a member of the global genetic counseling team, the International and Operational Genetic Counselor (IOGC) utilizes their practical genetics knowledge to maintain high laboratory standards of genetic testing services. The IOGC works to support delivery of genomic services, including preimplantation genetic testing (PGT). Provides clinical support for CooperSurgical laboratory operations and both clinical and technical support for external clients. Key participant in improvement of delivered PGT product and in departmental contributions to the broader CooperSurgical organization.

Requirements

Bilingual (English/Spanish), with proficiency in reading and writing in both languages
Knowledge of and proficiency in Word, Excel, PowerPoint, and Microsoft Outlook
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
High level of interpersonal skills to interact with patients, customers, peers and management in a compassionate and professional manner
Strong attention to detail in composing and proofing materials
Excellent organizational skills
Ability to handle multiple tasks simultaneously
Ability to work well both independently, with little supervision, and in a team setting
Three years of relevant genetic counseling work experience, including at least one year in a laboratory setting
Master’s degree in Genetic Counseling or similar field from an American Board of Genetic Counseling (ABGC) accredited institution, or its international equivalent
Board registered with the ABGC, or its equivalent

Nice To Haves

Occasional (<10%) need for domestic and/or international travel

Responsibilities

Quality assurance of PGT laboratory and genetic counseling protocols (60%)
Utilizes practical knowledge in clinical, molecular, and population genetics to verify accuracy of data on laboratory reports
Together with the laboratory scientists, assists with report writing for complicated or non-standard results
Conduct clinical review of PGT-M sub-cycle orders to ensure that current clinical case acceptance criteria are met
Contributes to departmental and product improvement initiatives under direction of management
Focused clinical and technical support for CooperSurgical staff, clients and external genetic counselors, across all laboratories (30%)
Management of domestic and international PGT-M and PGT-SR cases, from enrolment through test completion, including conducting genetic counseling consultations and generation of enrolment summary documents or genetic counseling consultation reports as applicable
Counsels patients regarding PGT-M, PGT-SR, and PGT-A test procedures, risks, benefits, and limitations
Documents patient encounters in appropriate internal systems as well as customized external client and patient-facing letters
Handles internal processing of PGT documents returned by external consultant genetic counselors
Assists clinics, patients, and larger CooperSurgical organization with PGT processes
Associated Responsibilities (10%)
Contributes to genetic counseling projects as directed by manager with short term objective (<1 yr) that improves function of genetic counseling team
Participates in genetic counseling meetings, training events and other group initiatives, as directed by manager
Completes own continued education; logging and submitting CEUs required by organization granting board accreditation(s)